Healthcare Account Manager

PropRec Channel; United Kingdom; On-site; GBP 60,000 - 90,000; Full time

Job summary

Proprec Channel IT Recruitment is recruiting for a Regional Strategic Account Manager Healthcare to lead a portfolio of healthcare customers across the NHS and wider healthcare sector. You will develop long-term strategic partnerships, identify opportunities for digital transformation and drive regional revenue growth.

You will travel regionally, engage with senior stakeholders, and work with technical specialists, consulting teams and partners to deliver measurable value to customers.

Qualifications

• Experience selling IT solutions, professional services or managed services.

Responsibilities

• Own and develop a portfolio of healthcare accounts with strategic growth plans.
• Build relationships with senior stakeholders across executive, digital, clinical, operational, commercial & procurement functions.
• Identify customer priorities, technology environments, investment plans & procurement processes.
• Drive opportunities from engagement through to contract award with cross-functional teams.
• Forecasts, CRM updates and opportunity plans must be accurate and up-to-date.
• Coordinate delivery handover to ensure a high-quality customer experience.

Skills

Strategic account management

Healthcare sector knowledge

Stakeholder management

Consultative selling

NHS/care system familiarity

Tools

CRM systems

Salesforce

Job description

Regional Strategic Account Manager Healthcare

Experience selling IT solutions, professional services or managed services.cyber security, digital workplace, networking, data, AI and managed services.

Location:

Regional role with regular customer travel

About the Company

Our client is a leading European IT services and solutions provider, helping organisations transform their businesses through technology and exceptional customer experiences.

With a broad portfolio of technology solutions and services, the business combines specialist expertise, innovation and strong technology partnerships to simplify complexity and deliver meaningful outcomes for its customers.

This is an opportunity to join an established organisation with the expertise, resources and technology partnerships to support major healthcare customers on their transformation journeys.

The Opportunity

Proprec Channel IT Recruitment are looking for an experienced Regional Strategic Account Manager Healthcare to manage and grow a portfolio of healthcare customers, building long‑term relationships and identifying opportunities to support their digital transformation through technology.

This is an exciting opportunity to work with NHS organisations and the wider healthcare sector, developing trusted relationships with senior stakeholders and helping customers address their strategic, operational and technology challenges.

You will take ownership of regional account strategies, develop new business opportunities, protect existing revenue and drive profitable growth.

Working closely with technical specialists, consulting teams and leading technology partners, you will bring together the right expertise to deliver solutions that create measurable value for customers.

The ideal candidate will combine strong commercial awareness with a consultative approach, understanding customer priorities and turning them into long‑term strategic partnerships.

Why Join?

• Make a difference: Help healthcare organisations improve services, resilience and efficiency through technology.
• Own your region: Develop strategic customer relationships and take responsibility for account growth.
• Access leading technology: Work across digital workplace, cloud, infrastructure, networking, cyber security, data, AI and managed services.
• Collaborate with experts: Work alongside technical, consulting, commercial and delivery specialists.
• Develop your career: Benefit from senior‑level exposure, ongoing development and opportunities for progression.

Key Responsibilities

Strategic Account Management

• Own and develop a portfolio of healthcare accounts, creating and delivering effective account strategies.
• Build trusted relationships with senior stakeholders across executive, digital, clinical, operational, commercial and procurement functions.
• Develop a detailed understanding of customer priorities, technology environments, investment plans and procurement processes.
• Identify opportunities for account growth, strengthen existing relationships and uncover new areas of opportunity.
• Coordinate internal teams to ensure customers receive a consistent, high‑quality experience.

Business Development and Sales Growth

• Build and manage a strong pipeline of qualified opportunities across your region.
• Identify opportunities to grow existing accounts and develop new, long‑term business relationships.
• Lead opportunities from initial engagement and qualification through solution development, negotiation and contract award.
• Develop compelling value propositions that align technology solutions with customer requirements and desired outcomes.
• Work with bid and commercial teams on proposals, tenders and public sector procurement frameworks.
• Maintain accurate forecasts, CRM records and opportunity plans.

Customer Value and Digital Transformation

• Understand the challenges facing healthcare organisations and identify how technology can support their strategic objectives.
• Position solutions across cloud, infrastructure modernisation, cyber security, digital workplace, networking, data, AI and managed services.
• Take a consultative approach, focusing on business outcomes, service improvement, resilience, productivity and value for money.
• Coordinate the effective handover of customer commitments to delivery and service teams.
• Conduct regular account reviews to assess performance, identify improvements and develop future opportunities.

Internal and Partner Collaboration

• Work closely with technical specialists, consultants, service teams and senior leadership to develop customer solutions.
• Build strong relationships with strategic technology vendors and partners.
• Coordinate joint account plans and sales opportunities to maximise growth.
• Share market intelligence, customer insight and best practice across the wider business.
• Contribute to sales meetings, forecasting, campaigns and industry events.

Commercial Performance and Governance

• Achieve agreed revenue, gross margin and pipeline targets.
• Manage account profitability and ensure commercially sound decisions.
• Maintain accurate sales forecasts and provide clear visibility of opportunity progress.
• Follow company policies covering pricing, contracts, security, data protection and ethical sales practices.
• Manage customer concerns and escalations professionally, ensuring effective communication and resolution.

Skills and Experience

• Proven experience in strategic account management, business development or complex solution sales.
• Experience working with NHS organisations, Integrated Care Boards, health boards, central healthcare bodies or private healthcare providers.
• A track record of building senior‑level relationships and influencing multiple stakeholders.
• Experience developing account plans, generating qualified pipeline and winning complex sales opportunities.
• Strong commercial awareness, including revenue growth, margin management, negotiation and forecasting.
• The ability to coordinate multidisciplinary teams and technology partners to deliver customer outcomes.
• Excellent communication, presentation, relationship‑building and stakeholder‑management skills.
• A proactive, self‑motivated approach, with the ability to manage a regional territory and travel regularly to customer sites.
• Knowledge of NHS structures, healthcare sector challenges, digital transformation priorities and public sector procurement.
• Experience selling IT solutions, professional services or managed services.
• Familiarity with cloud, infrastructure, networking, cyber security, digital workplace, data or AI solutions.
• Established relationships within the healthcare technology market or with relevant technology vendors.
• Experience working with public sector procurement frameworks and complex tender processes.