Strategic Account Manager

GV Health Ltd.; Stevenage; Hybride; GBP 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Private healthcare

Company pension contribution

Hybrid working arrangements

25 days annual leave + 8 public hols

Electric car scheme via salary sac

Résumé du poste

GV Health Ltd. is seeking a senior Key Account Manager to lead strategic healthcare accounts across NHS Trusts, FM providers, and ICS/ICB ecosystems. You will shape long-term plans, influence stakeholders, and drive profitable revenue growth within a complex UK market.

You will navigate multi-decision-maker environments, align solutions with infection prevention and sustainability priorities, and expand the portfolio into strategic distribution, exports, and international markets.

Qualifications

• Minimum 5 years’ healthcare, medical device or related B2B account management experience.
• Proven ability to manage and grow complex key accounts and revenue.
• Strong stakeholder influence across multi-level decision environments.
• Experience with consultative and strategic selling methodologies.

Responsabilités

• Develop and execute comprehensive account plans for NHS, FM, and healthcare system accounts.
• Build long-term partnerships with senior stakeholders and become a trusted strategic partner.
• Lead tender engagement, pricing discussions, and contract negotiations.
• Maintain accurate opportunity pipelines and revenue forecasts in the CRM.
• Engage NHS Trusts, ICBs, ICSs and regional healthcare organisations at senior levels.

Connaissances

Key account management

Healthcare sales

Stakeholder engagement

Contract negotiations

Strategic selling

Formation

Degree in Life Sciences, Healthcare, Business

Outils

CRM systems (MS Dynamics/Salesforce/HubSpot)

Description du poste

We are a science and technology-driven company focused on creating
safer environments for human health. Through innovation, education,
and integrated solutions, we address the challenges of infection
prevention, environmental hygiene, and sustainability in healthcare
worldwide.

Our customers include NHS Trusts, Independent Healthcare Providers,
Facilities Management organisations, and Integrated Care Systems.
Through evidence-led solutions and long-term partnerships, we help
healthcare organisations improve outcomes, reduce risk, and support
operational excellence.

Role Overview

We are seeking an experienced and commercially driven Key Account
Manager to lead the development of some of GV Health’s most
strategically important healthcare accounts.

This is a senior sales role focused on managing and growing
relationships across NHS Trusts, Facilities Management providers,
Integrated Care Boards (ICBs), and wider Integrated Care Systems
(ICSs). The successful candidate will be responsible for developing
long-term account strategies, influencing key stakeholders,
identifying growth opportunities, and delivering profitable revenue
growth across a complex healthcare landscape.

Unlike traditional sales roles, success in this position requires
the ability to navigate multiple decision-makers, understand
system-level healthcare priorities, and build credibility with
both operational and executive stakeholders.

This role provides the opportunity to take ownership of an
established portfolio of strategic healthcare accounts while
joining a business with ambitious UK and international growth plans.

We are seeking someone who can make an immediate impact but is
equally excited by the prospect of growing with the organisation
over the longer term. As GV Health continues to expand, the
successful candidate will have the opportunity to broaden their
remit into areas such as strategic distributor management, export
and international markets, key account leadership, and wider
commercial development initiatives.

We are therefore looking for an adaptable, commercially minded
professional who is comfortable operating in a dynamic environment
where responsibilities may evolve alongside business growth and
individual strengths.

The ideal candidate will combine strong commercial acumen with
exceptional relationship-building skills and a proven track record
of successfully managing and growing strategic healthcare accounts.

Key Responsibilities

Strategic Account Management

• Develop and execute comprehensive account plans for key NHS, FM, and healthcare system accounts.
• Build long-term partnerships with senior stakeholders across healthcare organisations, ensuring GV Health becomes a trusted strategic partner.
• Identify, qualify, and develop opportunities for account growth within existing and prospective strategic accounts.
• Maintain regular engagement with key decision-makers, influencers, and end-users to understand organisational priorities and upcoming opportunities.
• Drive customer retention and account expansion through proactive relationship management.

NHS, ICB & System-Level Engagement

• Develop relationships with stakeholders within Integrated Care Boards (ICBs), Integrated Care Systems (ICSs), NHS Trusts, and regional healthcare organisations.
• Understand healthcare policy, system priorities, funding routes, and procurement frameworks relevant to the territory.
• Position GV Health solutions in a way that aligns with wider NHS objectives including infection prevention, sustainability, operational efficiency, and patient safety.
• Identify opportunities to influence requirements and specifications early in procurement and project development cycles.
• Represent GV Health at healthcare forums, NHS events, strategic meetings, and industry conferences.

Commercial Growth & Business Development

• Deliver profitable revenue growth across a defined portfolio of strategic accounts.
• Build and maintain a robust pipeline of opportunities across existing and new customers.
• Lead pricing discussions, contract negotiations, and commercial proposals.
• Monitor account profitability and margin performance, identifying opportunities for improvement.
• Collaborate with internal stakeholders to develop customer-specific growth strategies and business cases.
• Identify upcoming tender opportunities and procurement activity across strategic accounts.
• Lead tender engagement from opportunity identification through to contract award.
• Work closely with commercial, technical, and compliance teams to ensure high-quality submissions.
• Ensure tender responses are commercially robust, compliant, and submitted within deadlines.
• Maintain awareness of framework agreements and procurement routes relevant to target accounts.

Relationship Development & Stakeholder Management

• Develop networks across clinical, operational, procurement, estates, sustainability, infection prevention, and executive functions.
• Identify and engage both Key Opinion Leaders (KOLs) and Key Decision Makers (KDMs) within strategic accounts.
• Facilitate cross-functional engagement between customers and internal GV Health teams where appropriate.
• Act as the primary escalation point for strategic account issues and opportunities.

Forecasting, Planning & Reporting

• Maintain accurate account plans, opportunity pipelines, and revenue forecasts within the CRM system.
• Provide regular updates on account performance, risks, opportunities, and competitive activity.
• Deliver clear territory and account forecasts to support business planning and budgeting.
• Monitor performance against objectives and implement corrective actions where necessary.
• Gather and share market intelligence relating to customers, competitors, NHS priorities, procurement developments, and emerging trends.
• Provide customer feedback to support product development, marketing initiatives, and commercial strategy.
• Act as a recognised source of insight and expertise within the organisation.

Territory Development & Customer Engagement

• Manage and grow a defined geographic territory, developing a robust pipeline of new and existing business within NHS and independent healthcare settings.
• Engage a range of stakeholders including domestic managers, infection control managers, health and safety professionals, and procurement leads to position GV Health solutions effectively.
• Navigate NHS tender and procurement processes to secure and maintain product listings.
• Identify market opportunities through analysis of territory data, frameworks, and competitor activity.
• Deliver compelling, evidence-based product presentations and demonstrations tailored to clinical and commercial audiences.
• Conduct outreach via calls, emails, and face-to-face meetings to engage key decision-makers including procurement leads, clinicians, and department heads.

Person Specification

• Minimum 5 years’ experience in healthcare, medical device, life sciences, infection prevention, facilities management, or related B2B account management roles.
• Proven experience managing complex key accounts and delivering commercial growth within large organisations.
• Demonstrable success influencing multiple stakeholders across complex buying environments.
• Strong understanding of consultative and strategic selling methodologies.
• Experience managing large-value opportunities, contracts, and commercial negotiations.
• Excellent relationship-building, communication, and presentation skills.
• Strong commercial awareness with an understanding of revenue, margin, and profitability management.
• Experience developing and maintaining strategic account plans.
• Full UK driving licence.
• Experience working with or selling into NHS Trusts, ICBs, IC
• Knowledge of NHS procurement processes, frameworks, and tendering requirements.
• Experience engaging with Facilities Management providers within healthcare environments.
• Degree-level qualification in Life Sciences, Healthcare, Business, or a related field.
• Experience using CRM systems such as Microsoft Dynamics, Salesforce, or HubSpot.
• Knowledge of infection prevention, hygiene, environmental services, or sustainability initiatives within healthcare.

What We Offer

• Competitive salary and performance-based bonus structure.
• Opportunity to manage and influence some of the UK’s most strategically important healthcare accounts.
• Professional development and clear progression opportunities within a growing healthcare organisation.
• Collaborative and supportive culture with access to senior leadership.
• Flexible and hybrid working arrangements.
• The opportunity to make a genuine impact on patient safety and healthcare outcomes across the UK.
• 25 days annual leave plus 8 statutory public holidays.
• Ability to buy up to 3 days or sell up to 2 days of annual leave.
• Private healthcare (including cover for pre-existing conditions).
• Company pension contribution.
• Electric car scheme via salary sacrifice.
• Eye test contribution.
• Access to confidential online counselling and wellbeing support.
• Additional employee benefits and reward programmes.