Junior Application Support Analyst

System C; Liverpool; On-site; GBP 21,000 - 32,000; Full time

Job summary

System C is recruiting for an entry-level Application Support role in Liverpool. You’ll investigate incidents, troubleshoot and resolve service requests, and apply fixes with documented updates to customers and stakeholders.

The role emphasises accurate record-keeping, collaborative problem solving and ongoing learning in a health-tech context. You’ll join a team focused on continual service improvement, with a development pathway from Level 1 Associate towards Application Support Analyst

Qualifications

• A strong interest in technology and technical problem-solving.
• Excellent written and verbal communication skills.
• Strong organisational skills and attention to detail.
• A methodical approach to investigation and analysis.
• A commitment to learning, development and delivering excellent customer service.

Responsibilities

• Investigating incidents and service requests escalated from the Service Desk.
• Troubleshooting application issues using diagnostic tools, logs and product knowledge.
• Applying fixes, workarounds and authorised configuration changes.
• Escalating complex technical issues with clear evidence and analysis.
• Maintaining accurate support records and documentation.
• Providing professional and timely updates to customers and stakeholders.
• Supporting product defect investigation, testing and validation activities.
• Contributing to knowledge articles and continual service improvement initiatives.

Skills

Technical problem solving

Communication

Organisation

Attention to detail

Analytical thinking

Tools

ServiceNow

Jira

Job description

Start your career supporting technology that helps improve health and care outcomes

At System C, we're on a mission to deliver technology that connects and transforms health and care services for millions of people. If you're naturally curious, enjoy solving problems, and want to develop a career in technology, this could be the perfect opportunity to start your journey.

What You'll Be Doing

• Investigating incidents and service requests escalated from the Service Desk
• Troubleshooting application issues using diagnostic tools, logs and product knowledge
• Applying fixes, workarounds and authorised configuration changes
• Escalating complex technical issues with clear evidence and analysis
• Maintaining accurate support records and documentation
• Providing professional and timely updates to customers and stakeholders
• Supporting product defect investigation, testing and validation activities
• Contributing to knowledge articles and continual service improvement initiatives

What we’re looking for

• A strong interest in technology and technical problem-solving
• Excellent written and verbal communication skills
• Strong organisational skills and attention to detail
• A methodical approach to investigation and analysis
• A commitment to learning, development and delivering excellent customer service

Desirable

• Experience in a Service Desk, application support or technical support environment
• Experience using ServiceNow, Jira or similar tools
• Knowledge of healthcare systems, SQL, databases or application configuration
• Experience supporting customers in regulated or business-critical environments

Why join System C?

You'll be joining a company that values collaboration, accountability, continuous improvement and integrity. We believe in working as one team, taking ownership, always looking for better ways of working and doing the right thing for our customers and colleagues. We also offer flexible benefits, wellbeing support, professional development opportunities and recognition programmes designed to help you thrive.

Your career pathway

This role sits within our Application Support career framework as a Level 1 Associate position. Following successful completion of the structured development programme and achievement of key milestones, you'll be eligible for progression to Application Support Analyst.