Health Club Assistant/Receptionist

Hand Picked Hotels; Wetherby; On-site; Part time

Job summary

A leading luxury hotel collection seeks a Part-Time Health Club Assistant/Receptionist to provide exceptional guest service at Wood Hall Hotel & Spa. Candidates should possess strong customer service experience, emotional intelligence, and the ability to work flexibly and collaboratively within a dynamic team environment.

Benefits

Competitive salary package

Company pension scheme

Employee Assistance Program

Company Sickness Scheme Benefit

28 days holiday per year

Career progression opportunities

Discounted staff stays

Annual loyalty awards

Online retail discount platform

Diversity and Inclusion celebration

Qualifications

• Experience in a customer-focused role.
• Confidence in water and pool responder training.
• Passionate about enhancing guest experience.

Responsibilities

• Deliver exceptional guest experience with personalized service.
• Maintain communication with team for seamless operations.
• Engage with guests to create memorable experiences.

Skills

Customer service

Emotional intelligence

Computer skills

Job description

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breath taking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman, Julia Hands MBE. Whilst each hotel is individual, every property fulfils the company values of family and community, Individuality, Care, Aiming Higher and Delighting our guest ensuring a hand picked experience for every guest and employees.

We are currently recruiting for a Part time Health Club Assistant / Receptionist at Wood Hall Hotel & Spa, part of Hand Picked Hotels.

One of the best luxury hotels in Wetherby, Wood Hall Hotel & Spa, is a beautiful award-winning country house retreat promising peace and tranquillity with every stay. Originally built as a country retreat for the Scott family, Wood Hall Hotel & Spa in West Yorkshire is a world away from everyday stresses and pressures.

The hotel offers 44 stylishly-designed bedrooms, an award-winning 2 AA Rosette restaurant and a small health club and spa, renowned as one of the most luxurious spa venues in West Yorkshire. All of these attributes make Wood Hall Hotel the perfect destination for a romantic break, a family getaway or simply some rest, relaxation and pampering.

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• The role of our Health Club Assistant / receptionists is to deliver an exceptional guest experience, by putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail.
• You will be expected to demonstrate a high level of engagement with guests throughout their time in the Health Club & Spa to make them feel at home, relaxed, and importantly identify and create magical memories at every possible opportunity.
• In collaboration with the Health Club & Spa team you’ll maintain regular and effective communication to ensure a seamless operation, aware of all the days activities.
• Most of all we will want you to be inspired, have fun and enjoy being part of our Hand Picked Team.
  
  

About You

• To be considered for this role you will have knowledge and experience of working in a customer focused role.
• You will need to be confident in water and willing to qualify in being a pool responder and level 2 water testing.
• Be passionate about going above and beyond for our guests and recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
• Be able to demonstrate a high level of emotional intelligence, enabling you to be able to anticipate our guests needs ensuring they receive a Hand Picked experience.
• You’ll have proficient computer skills.
• Through your enthusiasm and willing approach, you will demonstrate how you find solutions to any scenario.
• Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.
  
  

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Our Benefits Include

• A competitive salary package of £14.32 per hour, plus a share of service charge.
• This is a Part-Time role working 2 days out of 7, including weekends on a rota basis, 14 hours per week (7 hour shifts), which may vary depending on business needs. We would be looking for someone to be flexible in increasing their hours to cover busy periods and holiday cover. Hours of work are between 6.00am and 9.30pm.
• Company pension scheme with a generous employer contribution.
• Life assurance scheme.
• Employee Assistance Program to support you with whatever life throws at you.
• Company Sickness Scheme Benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Forward career progression, with access to our In House and external training programs, including apprenticeships up to level 7, which are all supported by our learning and development team.
• Discounted staff stays in our hotels and on food & drink.
• Annual loyalty awards (like afternoon teas and overnight stays)
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Opportunity to make lifelong friendships and be part of team that celebrates Diversity and Inclusion.
  
  

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.