Volunteer Lymphoedema Receptionist/Administrator

Teesside Hospice; Middlesbrough; On-site; GBP 10,000 - 40,000; Full time

Job summary

Teesside Hospice is seeking a volunteer administrator for its Lymphoedema Clinic. The role includes greeting patients, answering calls, and performing various administrative duties. This flexible position allows you to contribute to a meaningful cause while gaining valuable experience and skills.

Benefits

20% discount off purchases made in our shops

Reimbursement of reasonable travel expenses

Provided lunch if you volunteer for more than 5 hours

Access to discounts with other retailers

Free parking at sites

Qualifications

• Ability to work alone and as part of a team.
• Good telephone manner.
• Administration experience.

Responsibilities

• Greet patients and manage their appointments.
• Answer and relay telephone calls.
• Support the nursing team with administrative tasks.

Skills

Communication skills

Compassion

Attention to detail

Job description

Department: Lymphoedema Clinic

Location: Teesside Hospice, 1 Northgate Road, Linthorpe, Middlesbrough, TS5 5NW

Time Requirement: Flexible to suit you (within office hours of Monday to Friday 9am to 5pm)

DBS Check needed? Yes

Age Requirements: From 18 years old plus

Role Summary: To volunteer on our reception, greeting patients when they come in for their appointment and marking them as arrived. Answering the telephone and taking messages, conducting and sending appointment reminders, and various other administration duties as detailed below.

Key Responsibilities

• Understanding of and ability to respect and maintain patient confidentiality
• Good telephone manner is essential as is the ability to deal with enquiries in a professional and calm manner
• Answer telephone calls taking/relaying messages to the secretary
• Support the Secretary and nursing team as directed
• Photocopying of documents / leaflets
• Filing of patients notes and documents
• Monitor stationary levels and top up as needed
• Making up new patient packs
• Printing freepost envelopes
  
  

Personal Qualities

• Compassion and empathy
• Tact and sensitivity
• Excellent communication skills
• Administration experience
• Ability to work alone and as part of team
• Good attention to detail
• Polite and approachable
• Professional approach
  
  

Training Requirements

As an administrator Volunteer you will complete the following training:

• Teesside Hospice mandatory training
• Volunteer induction training
• Any other training identified as appropriate to the role
  
  

Support And Supervision

Your first line of support and for any enquiries will be the lymphoedema Secretary to support you in your role.

Communications

The Lymphoedema Secretary will regularly provide you with any information updates, training opportunities and upcoming events appropriate to your role.

You will be provided with a Teesside Hospice volunteer badge

Benefits

• 20% discount off purchases made in our shops.
• Opportunities for training and personal development
• Reimbursement of reasonable travel expenses
• Provided lunch if you volunteer for more than 5 hours per day
• Access to discounts with other retailers and companies
• 10% discount in the Northgate Tea Rooms
  
  

If you're friendly, reliable, and eager to contribute to our cause, we'd love to have you join our team!

Teesside Hospice is committed to eliminating discrimination and values diversity in the workplace.

Employee Benefits

Free Parking

Access to free parking at our Northgate Road and Linthorpe Road sites.

Reimbursement of reasonable travel expenses

Keep your train and bus tickets to claim back travel expenses

Flexible Working

Possibility of varied start and finish times and Hybrid Working.

Access to discounts with other retailers and companies

Access to discounts with other retailers and companies

Provided lunch if you volunteer for more than 5 hours per day

Claim back your lunch costs when you volunteer for more than 5 hours.