Health Clinics Booking Advisor - Fixed Term

Bupa; Salford; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

25 days holiday

Pension and life insurance

Health insurance

Dental insurance

Digital GP

Wellbeing support

Family mental health line

Financial wellbeing

Job summary

Bupa Place, Salford Quays, is seeking a Health Clinics Booking Adviser on a 6-month fixed term, full time (37.5 hours) with hybrid working. You will handle inbound self-pay and business bookings for clinics, aiming to hit monthly targets and earn commission.

Join a team focused on revenue and service excellence, taking calls and emails to book clinics, update records accurately, and deliver a positive customer experience.

Qualifications

• Experience in a customer service/sales environment with strong customer focus.
• Excellent sales and negotiation skills.
• Ability to adapt to a high achieving sales team and meet individual and team targets.
• Experience speaking with customers over the phone or via email.
• Understanding of customer service principles and service excellence.
• PC literate with knowledge of Windows based packages and able to combine communication and administrative skills.
• Strong verbal and written communication and ability to handle internal/external customers at all levels with diplomacy.
• Excellent time management and ability to work quickly and accurately in a pressurised environment.
• Positive, can-do attitude within the team/department.

Responsibilities

• Take incoming calls from customers discussing our primary care and MSK products and complete bookings.
• Generate revenue to hit monthly targets and earn commission.
• Respond to emails and resolve queries over the phone, taking ownership until resolved.
• Update client records accurately in all systems.
• Support the team to drive revenue and service excellence across the organisation.

Skills

Customer service

Sales

Negotiation

Phone & email comms

Customer service principles

Windows PC literacy

Time management

Positive attitude

Tools

Windows OS

Job description

Job Description: Health Clinics Booking Adviser - 6 months Fixed Term Bupa Place, Salford Quays M50 3SP with Hybrid working Full time - 37.5 hours per week, shifts between Mon to Fri 8am-6pm £27,210 + Fantastic benefits and commission

We make health happen This is an exciting role working within Health Services. You will be dealing with both new and repeat self-pay and business customers, selling and assisting them in booking clinics related products in order to achieve a monthly target and earn commission. You’ll help us make health happen by: You will be taking incoming customer calls from customers wanting to discuss our range of primary care and MSK products, complete bookings and generate revenue in order to hit your monthly target. You will be responding to emails and resolving queries over the phone, taking ownership until resolved and action changes to client records ensuring all systems are updated in an accurate and timely manner.

We’ll lead a team of booking advisers that drive revenue and service excellence throughout the organization.

Key Skills / Qualifications needed for this role:

• You will have experience of working in a customer service/sales environment and demonstrating strong customer focused skills.
• Excellent sales and negotiation skills
• Ability to adapt to a tight, high achieving sales team and to be responsible for both individual and team targets
• You will have experience speaking with customers over the phone or via email
• Understanding of customer service principles and a commitment to service excellence.
• You will have PC literate with good knowledge of Windows based packages and have the ability to combine communication and admin skills.
• Strong verbal and written communication skills and be able to deal effectively with internal and external customers of all levels, taking a firm yet diplomatic approach if necessary.
• Have excellent time management skills and the ability to work quickly and accurately in a pressurised environment
• Be able to remain positive and calm whilst projecting a 'can do' attitude within the team/department

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:

• Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell
• Enhanced pension and life insurance
• Bupa health insurance as a benefit in kind
• Option to join dental insurance scheme at a discounted rate
• Access to our Digital GP platform on you mobile
• Emotional wellbeing support
• Access to family mental health line
• Financial wellbeing channels

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to Be you at Bupa, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences. Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them. At Bupa we strive to ensure all our of customers, patients and staff are safe. All employees have a duty to ensure that safeguarding children, young people and adults at risk is prioritised and acted on appropriately

Job Details

Time Type: Full time Job Area: Administration Locations: Bupa Place Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we'd like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they're at the heart of our positively different culture of care. At Bupa you'll be challenged, you'll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.