Administrative Assistant

Bupa; Dartford; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

25 days’ holiday

Enhanced pension & life insurance

Bupa health insurance

Discounted dental cover

Digital GP access

Wellbeing support

Job summary

Bupa Mindplace in Dartford is hiring an Administrative Assistant to manage reception and administrative duties across a busy centre. You will greet customers, handle queries, process documents, and support smooth operations from 07:00 to 22:00 on a rota basis, including some weekend coverage.

The role emphasizes delivering a professional, friendly service to patients and colleagues, maintaining accurate records, and handling payments in line with policy.

Qualifications

• Previous reception and administrative experience within a busy customer-facing environment.
• Experience managing appointments, handling enquiries and maintaining accurate records.
• Excellent communication skills, both written and verbal.
• Ability to deliver a professional, friendly and welcoming service to patients, customers and colleagues.
• Experience handling confidential and sensitive information in line with data protection requirements.
• Competent in using Microsoft Office applications and database, CRM or appointment booking systems.
• Well organised, reliable and proactive, with strong attention to detail.

Responsibilities

• Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout.
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails.
• Proactive in maintaining a well presented reception and waiting areas.
• Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results.
• Ensure all customers have the correct paperwork to support their visit - appointment packs (where applicable), clinical file preparation and consent forms.
• Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA.
• Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase.
• Process of payments, invoices, added charges and credit notes upon customer departure.
• Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines.
• Post – collect, open, date stamp, distribute incoming post, and post outgoing post. Generate letters as required by the business.
• Monitor stocks and order goods when required.
• Process invoices/delivery notes as per Bupa policy
• Play an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required

Skills

Reception experience

Administrative skills

Customer service

Communication skills

Data handling

Microsoft Office

Attention to detail

Tools

CRM systems

Appointment booking systems

Databases

Job description

Job Description: Administrative Assistant – Mindplace Location: Bupa Mindplace, Mindplace, East Suite ,Cotton Lake House, Crossways Business Park, Dartford, DA2 6QH £27,900 per annum plus excellent benefits Permanent Working Pattern: 37.5 hours per week - on a rota basis between 07:00 and 22:00, Monday to Friday and weekends between 9:00 to 17:00 Successful candidates must be able to work within this pattern.

We believe caring for your mind should feel as natural as caring for your body. That’s why we’re creating dedicated spaces with expert face-to-face support, grounded in nearly 80 years of trusted Bupa care. As an employee at Bupa, our patients will be your top priority. With no shareholders, we reinvest our profits back into our business to give you the extra time and technology you need to make a difference to our patients every day. We make health happen.

We are looking for a dedicated individual to efficiently and effectively manage all administrative and receptionist activities. This role is essential for the smooth operation of our centre and is crucial in providing outstanding customer service. You will be a key support network, ensuring that every interaction with our customers, both adults and children, is special and memorable. Your commitment to excellent service will help create positive experiences for everyone who visits us. You’ll help us make health happen by:

Responsibilities

• Greeting and welcoming customers in addition to supporting the customer journey throughout the centre right through to a thorough checkout
• Answering, screening and forwarding incoming customer queries via phone calls and proactively managing local mailbox and emails
• Proactive in maintaining a well presented reception and waiting areas
• Ensuring customer reports are dispatched from centres within the desired time frame. This includes effective management of abnormal results
• Ensure all customers have the correct paperwork to support their visit - appointment packs (where applicable), clinical file preparation and consent forms
• Effective results management (including receiving, scanning, and uploading) and follow-up of suppliers to ensure turnaround within the agreed SLA
• Ensure all customer details are correct, customers are arrived, appointments booked, changed, and rescheduled on EXACT/BOSS/Meddbase.
• Process of payments, invoices, added charges and credit notes upon customer departure
• Organise self to ensure a quick turnaround of documents, working in date order and prioritising to meet deadlines
• Post – collect, open, date stamp, distribute incoming post, and post outgoing post. Generate letters as required by the business.
• Monitor stocks and order goods when required
• Process invoices/delivery notes as per Bupa policy
• Play an active part in ensuring well-presented facilities through pro-activity and effective escalation as and when required

Skills and Qualifications

• Previous reception and administrative experience within a busy customer-facing environment
• Experience managing appointments, handling enquiries and maintaining accurate records
• Excellent communication skills, both written and verbal
• Ability to deliver a professional, friendly and welcoming service to patients, customers and colleagues
• Experience handling confidential and sensitive information in line with data protection requirements
• Competent in using Microsoft Office applications and database, CRM or appointment booking systems
• Well organised, reliable and proactive, with strong attention to detail
• Knowledge of medical terminology, or the ability to quickly learn and understand medical terminology (desirable)

Personal Characteristics

• Flexible with hours, days and shift patterns
• Adaptable to a changing environment and competing priorities
• Resilient and driven to provide a world class service in challenging situations
• Well-developed communication skills
• Effective time management
• Ability to work autonomously in a busy environment
• Understanding of the business environment
• Ability to work well within a multi-disciplinary team

Benefits

• 25 days’ holiday (increasing with service) + option to buy/sell 3 paid volunteering days
• Enhanced pension & life insurance
• Bupa health insurance
• Discounted dental cover
• Digital GP access
• Emotional and family wellbeing support
• Financial wellbeing resources
• Support for carers
• My Bupa Extras - discounts at your favourite retailers, plus a huge range of tools, content and information to support you with your wellbeing

Why Bupa?

We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do. We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Job Details

Time Type: Full time

Job Area: Administration

Locations: Mindplace Dartford

Be at the heart of helping people live longer healthier, happier lives and making a better world. We employ more than 80,000 people globally who are making this a reality. If you've got the belief, the drive and the talent to help us in our ambition then we’d like to hear from you. Wherever you work, one thing stands out about Bupa people. Our customers are our passion – they’re at the heart of our positively different culture of care. At Bupa you’ll be challenged, you’ll be encouraged to innovate, and collaborate with colleagues who are committed to delivering exceptional experiences. We trust, respect and consider everyone, knowing your difference will make the difference.