Health Care Support Worker - Screener

Public Health Wales; Pontypridd; On-site; GBP 29,000 - 32,000; Full time

Job summary

Public Health Wales is seeking a Healthcare Support Worker (Retinal Photographer) to deliver screening clinics across South Wales, with travel between sites and transporting equipment in Derby Eye Screening vehicles. The role requires enthusiasm, patient-centered care and a commitment to training as a retinal screener.

Applicants should have patient-facing experience in health or social care, a full UK driving licence and be committed to attaining a retinal screening Diploma, with opportunities

Qualifications

• Experience in patient or customer-facing role in health or social care
• Commitment to continuous learning and CPD
• Good general education level

Responsibilities

• Guide participants through screening appointments with accurate record-keeping
• Administer eye drops and check pupil dilation within required timeframes
• Capture high-quality digital retina images using specialised cameras
• Adhere to DESW protocols and SOPs
• Drive PHW Light Goods Vehicle to clinics across South Wales and elsewhere in Wales

Skills

Patient-facing care

Team worker

Communication skills

Manual dexterity

Education

GCSE/Level 2 NVQ/healthcare equivalent

CPD commitment

Tools

Windows literacy

Job description

Job summary

There is an exciting opportunity to join our busy South Wales team as a Healthcare Support Worker (Retinal Photographer), directly delivering screening clinics to participants primarily in the area. The ability to travel between sites is essential for this role to transport equipment in Diabetic Eye Screening vehicles.

We are seeking an enthusiastic and committed individuals to join our team and train as a retinal screener.

If you are...

• Experienced in a patient or customer-facing role in a Health or Social Care setting,
• Passionate about providing high-quality, patient-centred care,
• Dedicated to continuous service improvement,
• Committed to attaining a retinal screening Diploma,

...and hold a full UK driving licence, we would love to hear from you!

About DESW

Our service provides screening to detect early signs of diabetic retinopathy, a complication of diabetes that can lead to vision loss or blindness if left untreated. The screening process involves taking high-quality digital images of the retina (the light-sensitive layer at the back of the eye) to identify any damage to the small blood vessels caused by diabetes.

To learn more about the work we do, please visit Diabetic Eye Screening Wales - Public Health Wales

Main duties of the job

Key Responsibilities

• Guide participants through screening appointments, ensuring accurate record-keeping.
• Administer eye drops and accurately check pupil dilation within specified timeframes.
• Capture high-quality digital images of the retina using specialised cameras.
• Strictly adhere to DESW protocols and standard operating procedures.
• Drive the Trust's Light Goods Vehicle to clinic venues primarily across South Wales and occasionally other regions within Wales.

About us

We are Public Health Wales - the national public health agency in Wales. Our purpose is 'Working together for a healthier Wales'. We exist to help everyone in Wales live longer, healthier, happier lives. Together with our partners, we work to increase healthy life expectancy, improve health and well-being, and reduce inequalities for everyone in Wales, now and for future generations.

Our teams work to prevent disease, protect health, and provide leadership, specialist services and public health expertise. We are the leading source of public health information, research and innovation in Wales. In a world facing complex health challenges, our work has never been so important.

We are guided by our Values, 'Working together, with trust and respect, to make a difference'. We are committed to building an inclusive workplace that values equality and diversity. We welcome applications which represent the rich diversity of the communities we serve and are supportive of flexible working arrangements, including part time roles and job sharing.

To find out more about working for us and the benefits we offer please visit https://phw.nhs.wales/careers/

For guidance on the application process, please visit https://phw.nhs.wales/working-for-us/applicant-information-and-guidance/

Details

Closing date: 02 November 2026

Date posted: 23 October 2026

Pay scheme: Agenda for change

Band: Band 4

Salary: £28,819 to £31,626 a year per annum

Contract: Permanent

Working pattern: Full-time

Reference number: 028-ACS023-0826-A

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please Apply through our website to view in Trac.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply

Person Specification

Qualifications

Essential

• GSCE (English Language and Mathematics are desirable) or HND or Level 2 NVQ (literacy and numeracy desirable) or equivalent education in relevant Healthcare subject or photography, or relevant equivalent experience.
• Commitment to continuous learning / evidence of CPD
• A good standard of general education

Desirable

• Diploma in Health Screening
• Professional qualification - medical photography

Experience & Knowledge

Essential

• Health or social care experience
• Multi-disciplinary team working
• Direct patient contact / customer facing role
• Understanding of importance of following processes / guidelines
• Interest in photography and / or screening services

Desirable

• Practical photography
• Ophthalmology experience
• Experience of quality systems and process.
• Understanding of diabetic eye disease
• Anatomy of the eye
• Understanding of diabetes

Skills and Attributes

Essential

• Team Worker
• Computer literate - esp windows packages
• Ability to work under pressure
• Good level of manual dexterity
• Ability to work methodically and demonstrate good attention to detail.
• Sympathetic attitude towards patients
• Good communication skills
• Responsible attitude towards patient confidentiality

Desirable

• Awareness of manual handling guidelines
• Understanding of importing/exporting data via networks

Other

Essential

• Normal colour vision to complete assessments involving the use of software to review retina images in specific colours.
• Full driving licence essential as there will be a requirement to drive a light goods vehicle daily, provided by PHW Trust.
• Flexible approach to hours of work
• Ability to travel throughout South Wales with occasional overnight stays.

Desirable

• Experience in driving Light goods vehicles (LGV)
• Welsh language speaker

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name: Public Health Wales

Employer's website: https://phw.nhs.wales/

For questions about the job, contact:

Senior Retinal Screener, Paul Murphy, [e-mail]