Health Care Support Worker

Train Work Live; Wrexham; Remote; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Disability Confident Employer

Family-friendly benefits

Work-life balance policies

Job summary

The NHS in Wales invites applications for a Band 2 Healthcare Support Worker to join the Discharge Lounge at Wrexham Maelor Hospital. The role supports medically cleared patients as they complete final discharge steps, freeing inpatient beds and improving throughput.

The lounge operates daily from 7:30 am to 8:00 pm and offers recliners, nursing support, and nearby exits for easy collection. Candidates should have strong communication and organisational skills and be able to deliver high

Qualifications

• NVQ Level 2 in health and social care or equivalent.
• Good communication and organisational skills.
• Welsh language ability desirable.

Responsibilities

• Assist nursing team with patient fundamentals under supervision.
• Deliver care with a flexible and dynamic approach.
• Maintain accurate patient records and work effectively in a team.

Skills

Good communication skills

Team Working

Interpersonal skills

Time management

Organisational skills

Ability to speak Welsh

Independent / teamwork

Care setting experience

Education

NVQ Level 2 Health & Social Care

Job description

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

An exciting opportunity has arisen for a Band 2 Healthcare Support Worker to join the Discharge Lounge at the Rehabilitation Unit, Wrexham Maelor Hospital.

The discharge lounge is a dedicated area where medically cleared patients wait comfortably for final discharge steps—such as paperwork, medications, transport, or clinical reviews—while freeing inpatient beds and improving hospital throughput. It typically offers recliners, refreshments, nursing support, and proximity to exits for efficient pickup.

The Discharge Lounge is open from 7:30 am to 8:00 pm every day. It provides a safe and comfortable environment for you to wait in, while receiving any ongoing care you need.

The successful applicant must have excellent communication and organisational skills and have the ability to deliver the highest standards of care in a demanding environment.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Applicants will work as part of the Nursing Team with the department and undertake patient fundamentals of tasks under the direct or indirect supervision of a Registered Nurse responsible for the patient’s management.

You will need to be flexible and dynamic in your approach in delivering care to patients. The post holder needs to have good communication skills and be an effective team player.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Person specification

Skills

• NVQ Level 2 in health and social care an or equivilent
• Basic and Literacy Skills
• Experience working within a care setting
• Completion of all Wales induction framework

Experience

• Experience required to fulfil the post

Skills

• Good communication skills. Team Working Good interpersonal/written skills. Ability to set and meet own targets. Organisational skills Time management Able to maintain accurate patient records and present as factual information
• Ability to speak Welsh

Other

• Ability to work in a team and alone as well using initiative and work shifts

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.