Health Care Support Worker

Betsi Cadwaladr University Health Board; Wrexham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) is seeking a Band 2 Healthcare Support Worker to join the Discharge Lounge at the Rehabilitation Unit, Wrexham Maelor Hospital. The role supports medically cleared patients awaiting final discharge steps, helping to improve throughput and bed availability.

The post requires excellent communication and organisational skills, with flexibility to work within a Nursing Team.

Qualifications

• NVQ Level 2 in health and social care or equivalent.
• Basic literacy skills.
• Welsh language ability is desirable; Welsh and/or English speakers are equally welcome to apply.

Responsibilities

• Work as part of the Nursing Team and undertake patient fundamentals of tasks under the supervision of a Registered Nurse.
• Be flexible and dynamic in delivering care to patients; communicate clearly and work well within a team.
• Maintain accurate patient records and present information clearly and concisely.
• Welsh language ability is desirable and not a barrier to applying.

Skills

Communication skills

Team working

Time management

Organisational skills

Record keeping

Education

NVQ Level 2 in health and social care or equivalent

Job description

Job Overview

An exciting opportunity has arisen for a Band 2 Healthcare Support Worker to join the Discharge Lounge at the Rehabilitation Unit, Wrexham Maelor Hospital.

The discharge lounge is a dedicated area where medically cleared patients wait comfortably for final discharge steps—such as paperwork, medications, transport, or clinical reviews—while freeing inpatient beds and improving hospital throughput. It typically offers recliners, refreshments, nursing support, and proximity to exits for efficient pickup.

The Discharge Lounge is open from 7:30 am to 8:00 pm every day. It provides a safe and comfortable environment for you to wait in, while receiving any ongoing care you need.

The successful applicant must have excellent communication and organisational skills and have the ability to deliver the highest standards of care in a demanding environment.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

Applicants will work as part of the Nursing Team with the department and undertake patient fundamentals of tasks under the direct or indirect supervision of a Registered Nurse responsible for the patient’s management.

You will need to be flexible and dynamic in your approach in delivering care to patients. The post holder needs to have good communication skills and be an effective team player.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Person specification

Skills

Essential criteria

• NVQ Level 2 in health and social care an or equivilient
• Basic and Literacy Skills

Desirable criteria

• Experience working within a care setting
• Completion of all Wales induction framework

Experience

Essential criteria

• Experience required to fulfil the post

Desirable criteria

• Previous experience

Essential Criteria

• Good communication skills. Team Working Good interpersonal/written skills. Ability to set and meet own targets. Organisational skills Time management Able to maintain accurate patient records and present as factual information

Desirable criteria

• Ability to speak Welsh

Other

Essential criteria

• Ability to work in a team and alone as well using initiative and work shifts