Health Care Support Worker

NHS; Port Talbot; On-site; GBP 23,000 - 28,000; Part time

Job summary

An exciting opportunity for a permanent part-time Health Care Support Worker within SBUHB Children's Outpatient Department. The role involves supporting children during outpatient appointments across multiple sites, ensuring excellent patient care and working as part of a dedicated team.

Qualifications

• Experience of working as part of a team.
• Ability to undertake a period of Induction and on the job training.

Responsibilities

• Support children and young people attending outpatient areas.
• Assure excellent patient experience.
• Follow infection control guidance.

Skills

Good communication skills

Ability to keep calm in stressful situations

Demonstrate a caring and compassionate approach

Organisational skills

Ability to use technology

Education

Level 2 in care

Level 2 vocational qualification in relevant health care related subject

Job description

Job summary

An exciting opportunity has arisen for a permanent Part-time Health Care Support worker within SBUHB Children's Outpatient Department.

The post involves day to day running of paediatric Outpatient departments at Morriston, Neath Port Talbot and Singleton Hospital and will require the HCSW to travel between sites.

We are looking for someone who will work flexibly within our Paediatric Outpatient departments to support children and young people during their out patient appointments, under the supervision of the Registered Nurse or Clinic Nurse.

The person we appoint needs to be motivated and enjoys working as part of a team. Paediatric experience as well as knowledge and skills of working in the NHS and IT systems is desirable. As a candidate you should be able to demonstrate a commitment to professional development and continual learning.

Main duties of the job

Support CYP attending outpatient area's in three sites.

Assure excellent patient experience.

Follow infection control guidance for a safe delivery of service.

Assist the checking of equipment relevant for OPD department

Chaperone patient when required in appointment with consultant.

Weigh, height all patients who attend OPD for growth assessment.

Complete BP and observation checks on CYP.

Complete urinalysis checks on CYP.

Chaperone CYP to radiology.

Take part in audit for patient feedback of the service delivered in out patients.

Knowledge of CYP at development stages to communicate and support.

Work as part of a team across the three hospital sites and travel between sites during the working day.

Offer support and distraction during paediatric phlebotomy clinics

Support the clinician to ensure their clinics run efficiently.

About us

We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.

As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.

You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.

There are also apprenticeships, work placementsand volunteering roles available.

We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.

Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.

If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery,with all the benefits of a thriving and cosmopolitan city - look no further.

Details Date posted

22 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,970 a year Per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

130-ACS065-0525

Job locations

Neath Port Talbot Hospital

Baglan Way

Port Talbot

SA12 7BX

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Job description Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Person Specification Qualifications and Knowledge Essential

• Level 2 in care or Ability to undertake a period of Induction and on the job training to include theoretical knowledge of care and a range of work related procedures, for example completion of a competency based workbook equivalent to Level 2 vocational qualification
• Ability to understand and comply with mandatory induction standards and Code of Conduct for Health Care Support Workers in Wales

Desirable

• Level 2 vocational qualification in relevant health care related subject

Experience Essential

• Experience of working as part of a team.

Desirable

• Previous experience working with people in a caring capacity.

Skills and Attributes Essential

• Good communication skills - verbal and written, with the ability to convey information clearly and sensitively.
• Ability to keep calm in stressful situations.
• Ability to demonstrate a caring and compassionate approach.
• Organisational skills, with the ability to plan and prioritise own workload efficiently.
• Ability to use technology to undertake the role for example Microsoft office, email, TEAMS etc.
• Physically able to carry out the duties of the role, including lifting, assisting with mobility, and performing other manual tasks.

Desirable

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh (please delete as appropriate).

Person Specification Qualifications and Knowledge Essential

• Level 2 in care or Ability to undertake a period of Induction and on the job training to include theoretical knowledge of care and a range of work related procedures, for example completion of a competency based workbook equivalent to Level 2 vocational qualification
• Ability to understand and comply with mandatory induction standards and Code of Conduct for Health Care Support Workers in Wales

Desirable

• Level 2 vocational qualification in relevant health care related subject

Experience Essential

• Experience of working as part of a team.

Desirable

• Previous experience working with people in a caring capacity.

Skills and Attributes Essential

• Good communication skills - verbal and written, with the ability to convey information clearly and sensitively.
• Ability to keep calm in stressful situations.
• Ability to demonstrate a caring and compassionate approach.
• Organisational skills, with the ability to plan and prioritise own workload efficiently.
• Ability to use technology to undertake the role for example Microsoft office, email, TEAMS etc.
• Physically able to carry out the duties of the role, including lifting, assisting with mobility, and performing other manual tasks.

Desirable

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh (please delete as appropriate).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

Swansea Bay University Health Board

Address

Neath Port Talbot Hospital

Baglan Way

Port Talbot

SA12 7BX

Employer's website

https://sbuhb.nhs.wales/ (Opens in a new tab)

Employer details Employer name

Swansea Bay University Health Board

Address

Neath Port Talbot Hospital

Baglan Way

Port Talbot

SA12 7BX

Employer's website

https://sbuhb.nhs.wales/ (Opens in a new tab)