Health Care Assistant

NHS; Wolverhampton; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading healthcare provider in Wolverhampton is seeking dedicated healthcare support workers to assist with patient care under the supervision of registered nurses. The role involves providing compassionate support, ensuring safety, and maintaining high standards of care. Applicants should have a Level 2 NVQ and good interpersonal skills. Flexible working arrangements are available.

Qualifications

• Must have Level 2 NVQ.
• Good interpersonal skills preferred.

Responsibilities

• Assist registered nurses in delivering patient care.
• Ensure safe and effective clinical practice.
• Maintain privacy and dignity for all patients.

Skills

Interpersonal Skills

Education

Level 2 NVQ

Job description

Job summary

To assist with the direct care of patients as delegated to and supervised by registered nurse / health care professional.

To work under supervision of a registered practitioner or may be supervised by a Level 4 Associate Practitioner; however supervision may be remote or indirect.

To work alone, taking responsibility for well-defined routine clinical and non-clinical duties delegated by the registered practitioner including defined clinical or therapeutic interventions within the limit of competence.

To provide support to the nursing team working collaboratively with members of the multi-disciplinary team and contributing positively to the delivery of high quality compassionate care.

To uphold the fundamental standards of safety and quality always putting the patients first and protecting them from harm

Main duties of the job

You will play an essential role in supporting the delivery of the highest standard of quality care to our patients, working alongside registered nurses and other healthcare professionals.

Your role will include a wide range of tasks, from providing personal care to undertaking clinical observations.

You will be required to follow rigorous policies such as infection control and manual handling policies. In addition you will be providing emotional and practical support to patient & their families.

About us

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Details Date posted

16 May 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£24,169 a year pro rata/per annum

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

225-DIV2-7155883

Job locations

NEW CROSS HOSPITAL

Ward C26- Respiratory

Wolverhampton

WV10 0QP

Job description Job responsibilities

Ensure safe and effective clinical practice

Assist registered nurses/health care professionals in the delivery of individualised holistic patient care. Work will be guided by standard operating procedures, protocols, systems of work and policies.

Ensure that consent is obtained prior to delivering all aspects of patient care.

Involve relatives / carers in the delivery of care interacting with them helpfully and in a friendly manner providing information as appropriate

Ensure care is delivered with compassion and respect to all patients.

Work with the multi-disciplinary team, and contribute to the prevention of patient harm by participating in risk assessments e.g. pressure ulcer development, falls, nutrition etc.

Ensure privacy and dignity are maintained at all times and protect confidential information

Assist patients with all care as delegated by the registered nurse/health care professional.

Safely and accurately measure and record patients physiological observations e.g. pulse, respirations, blood pressure and temperature, escalating and reporting to the registered nurse/health care professional responsible for the patients care.

Safely and accurately measure and record blood glucose levels, reporting to the registered nurse / health care professional responsible for the patients care.

Accurately document any observations and care provided in the appropriate record informing the registered nurse to whom you have been delegated care, of your actions.

Safely and accurately undertake urinalysis, record the results, and report to the registered nurse or doctor accountable for the patients care.

Safely obtain samples (blood, urine, stool, sputum, etc.) in accordance with Infection Prevention policies, guidelines and clinical practices, ensuring accurate completion and verification of patient information.

Safely transport samples to the laboratories in a timely and professional manner.

Respond to patient questions and report back to assist in patient care evaluation

Ensure that appropriate moving and handling techniques and equipment are used when manual handling.

Report back any relevant information to the registered nurse accountable for the patients care.

Enhancing the patient experience

Make the care of people your first concern, ensuring the patient has a positive experience whilst in your care

Answer the telephone in a courteous and professional manner, accurately taking messages and informing the relevant person(s).

Respond appropriately to patient concerns and questions raised escalating to the accountable registered nurse / health care professional for the patient.

Maintain a clean and safe environment for staff, patients and visitors ensuring compliance with legislation, policies and protocols including health and safety and healthcare associated infection prevention.

Ensure clinical areas are appropriately stocked against agreed levels, including storage areas and medical equipment.

Comply with Health and Safety Regulations and to report accidents / untoward incidents / hazards / unsafe equipment to the nurse in charge / registered practitioner immediately, utilising the incident reporting system.

Professional behaviour

Act in a courteous and helpful manner at all times ensuring practical delivery of compassionate care respecting others, including the care of deceased patients and their families

Maintain professional carer behaviour at all times as an employee of the Trust and therefore representative of our values and beliefs including the objectives of the Trust

Work towards healthcare support workers registration with the Nursing Midwifery Council as and when this is established.

Ensure your practice is supervised by a registered nurse health care professional / who remains accountable for the delivery of care.

Demonstrate self-directed development and practice

Contribution to the delivery of the organisations objectives

To attend mandatory training and such courses / lectures / in-service training, as indicated by the needs of the service and own personal development, as indicated at appraisal and within personal development plan (PDP).

To be familiar with, and comply with all appropriate Trust policies and procedures.

At all times maintain a professional image and comply with the Trusts Dress Code Policy.

At all times act in a professional manner, to uphold the reputation of the profession and the organisation.

To undertake any other duties as may be required to meet the needs of the service within the limitations of the grade for the post

Job description Job responsibilities

Ensure safe and effective clinical practice

Assist registered nurses/health care professionals in the delivery of individualised holistic patient care. Work will be guided by standard operating procedures, protocols, systems of work and policies.

Ensure that consent is obtained prior to delivering all aspects of patient care.

Involve relatives / carers in the delivery of care interacting with them helpfully and in a friendly manner providing information as appropriate

Ensure care is delivered with compassion and respect to all patients.

Work with the multi-disciplinary team, and contribute to the prevention of patient harm by participating in risk assessments e.g. pressure ulcer development, falls, nutrition etc.

Ensure privacy and dignity are maintained at all times and protect confidential information

Assist patients with all care as delegated by the registered nurse/health care professional.

Safely and accurately measure and record patients physiological observations e.g. pulse, respirations, blood pressure and temperature, escalating and reporting to the registered nurse/health care professional responsible for the patients care.

Safely and accurately measure and record blood glucose levels, reporting to the registered nurse / health care professional responsible for the patients care.

Accurately document any observations and care provided in the appropriate record informing the registered nurse to whom you have been delegated care, of your actions.

Safely and accurately undertake urinalysis, record the results, and report to the registered nurse or doctor accountable for the patients care.

Safely obtain samples (blood, urine, stool, sputum, etc.) in accordance with Infection Prevention policies, guidelines and clinical practices, ensuring accurate completion and verification of patient information.

Safely transport samples to the laboratories in a timely and professional manner.

Respond to patient questions and report back to assist in patient care evaluation

Ensure that appropriate moving and handling techniques and equipment are used when manual handling.

Report back any relevant information to the registered nurse accountable for the patients care.

Enhancing the patient experience

Make the care of people your first concern, ensuring the patient has a positive experience whilst in your care

Answer the telephone in a courteous and professional manner, accurately taking messages and informing the relevant person(s).

Respond appropriately to patient concerns and questions raised escalating to the accountable registered nurse / health care professional for the patient.

Maintain a clean and safe environment for staff, patients and visitors ensuring compliance with legislation, policies and protocols including health and safety and healthcare associated infection prevention.

Ensure clinical areas are appropriately stocked against agreed levels, including storage areas and medical equipment.

Comply with Health and Safety Regulations and to report accidents / untoward incidents / hazards / unsafe equipment to the nurse in charge / registered practitioner immediately, utilising the incident reporting system.

Professional behaviour

Act in a courteous and helpful manner at all times ensuring practical delivery of compassionate care respecting others, including the care of deceased patients and their families

Maintain professional carer behaviour at all times as an employee of the Trust and therefore representative of our values and beliefs including the objectives of the Trust

Work towards healthcare support workers registration with the Nursing Midwifery Council as and when this is established.

Ensure your practice is supervised by a registered nurse health care professional / who remains accountable for the delivery of care.

Demonstrate self-directed development and practice

Contribution to the delivery of the organisations objectives

To attend mandatory training and such courses / lectures / in-service training, as indicated by the needs of the service and own personal development, as indicated at appraisal and within personal development plan (PDP).

To be familiar with, and comply with all appropriate Trust policies and procedures.

At all times maintain a professional image and comply with the Trusts Dress Code Policy.

At all times act in a professional manner, to uphold the reputation of the profession and the organisation.

To undertake any other duties as may be required to meet the needs of the service within the limitations of the grade for the post

Person Specification Qualifcations Essential

• Level 2 NVQ

Desirable

• Must have evidence

Experience Desirable

• good interpersonal skills

Person Specification Qualifcations Essential

• Level 2 NVQ

Desirable

• Must have evidence

Experience Desirable

• good interpersonal skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details Employer name

The Royal Wolverhampton NHS Trust

Address

NEW CROSS HOSPITAL

Ward C26- Respiratory

Wolverhampton

WV10 0QP

Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)

Employer details Employer name

The Royal Wolverhampton NHS Trust

Address

NEW CROSS HOSPITAL

Ward C26- Respiratory

Wolverhampton

WV10 0QP

Employer's website

https://www.royalwolverhampton.nhs.uk/ (Opens in a new tab)