Health Care Assistant

NHS; Poulton-le-Fylde; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in Poulton-Le-Fylde is seeking a dedicated healthcare assistant to support medical staff in patient care, administration, and communication. The role involves monitoring vital signs, managing appointments, and ensuring high-quality patient service. Ideal candidates will have an NVQ2 in Health and Social Care and possess strong communication and teamwork skills. Join us in providing exceptional healthcare services to the community.

Qualifications

• Participate in the administrative responsibilities of the practice team.
• Ensure accurate notes of all consultations and treatments.
• Support quality care and maintain accurate medical records.

Responsibilities

• Assist medical personnel in patient care and education.
• Manage appointment systems and maintain clinical records.
• Communicate effectively with patients and healthcare team.

Skills

Communication

Teamwork

Basic computer skills

Education

NVQ2 in Health and Social Care

Job description

To assist medical personnel in the care of practice patients, including treatment, preventative care, screening, and patient education. The role also involves some administrative duties.

A uniform and name badge must be worn at all times, which will be supplied by the Practice.

You will act as a focal point of communication between patients, doctors, nurses, and other members of the primary health care team.

Main duties of the job

1. Nursing
2. BP monitoring, including 24HR BP monitoring
3. Urinalysis
4. ECG recording and monitoring
5. Immunisations: Flu, B12, and pneumonia as per competencies
6. Chronic disease work-ups
7. Wound management, including dressings, clip, and suture removal
8. Provide lifestyle advice to patients and make necessary referrals within the practice or to outside agencies
9. Weight monitoring
10. Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed
11. Ensure clinical waste collection runs smoothly, reporting any problems to the nurse manager
12. Ensure sharps bins are ready for collection
13. Restocking and maintenance of equipment
14. Restocking of clinical areas and consulting rooms

About us

Situated within the heart of Poulton-Le-Fylde, we provide a wide range of medical services for local people, from acute problems to longer-term illnesses.

We are proud to be a well-established training practice, helping qualified doctors, known as registrars, complete the final stages of their GP Training.

We run a range of clinics for managing long-term conditions such as Asthma and Diabetes, and offer services like steroid injections and minor surgeries.

Job responsibilities

Administration and professional responsibilities

• Participate in the administrative and professional responsibilities of the practice team
• Ensure accurate and legible notes of all consultations and treatments are recorded in the patients' notes
• Keep the clinical computer system up to date with accurate details
• Complete all necessary documentation related to patient healthcare and registration
• Attend and participate in practice meetings as required
• Assist in formulating practice philosophy, strategy, and policy
• Restocking and maintenance of clinical areas and consulting rooms
• Assist in seasonal and special projects, e.g., flu campaigns
• Order and display health promotion materials

Management of appointment system

• Ensure familiarity with all appointment systems, including variations

Special Requirements for the post

• Understand, accept, and adhere to strict confidentiality
• Use judgment, resourcefulness, and local knowledge to respond to patient inquiries within practice limitations
• Recognize own capabilities and limitations
• Work independently and prioritize workload
• Basic computer skills
• Flexible working hours

Communication

• Communicate effectively with colleagues to ensure smooth practice operations and high-quality patient service
• Liaise with wider PHCT, community services, CCG, and secondary care
• Communicate with patients and carers with sensitivity and awareness of confidentiality
• Follow practice policy on email and internal communication
• Listen to feedback and report issues to management

Teamwork

• Understand own role and scope, participate in team meetings and development activities
• Support colleagues and explore new ways of working
• Recognize roles of team members and interface with own
• Delegate appropriately, ensuring safe practice and competence
• Ensure referral mechanisms are in place
• Prioritize workload and manage time effectively
• Support local projects

Information Management

• Support quality care and QOF targets by maintaining accurate medical records using Emis Web
• Manage disease registers as appropriate
• Ensure data quality and clinical coding accuracy
• Comply with CQC guidelines to ensure practice safety and quality
• Suggest improvements related to CQC compliance

Equality & Diversity

• Respect rights, privacy, dignity, and beliefs of patients, carers, and colleagues
• Behave welcoming, non-judgmental, and considerate of individual circumstances

The post-holder will participate in training, including annual performance reviews, and take responsibility for personal and professional development.

Job Description Agreement

This outline covers key tasks and responsibilities. Additional duties may be assigned as needed to ensure efficient practice operation. The job description is subject to review and amendments.

Person Specification

Qualifications

• NVQ2 in Health and Social Care or equivalent

Disclosure and Barring Service Check

This position requires a DBS check, in accordance with the Rehabilitation of Offenders Act 1974 and related legislation.