Health Care Assistant

Wylcwm Street Surgery; Knighton; Hybrid; GBP 13,000 - 16,000; Part time

Job summary

Wylcwm Street Surgery is seeking an flexible and organized individual to join our GP team in a hybrid role combining clinical support with essential administrative duties.

You will split time between basic clinical tasks such as observations and phlebotomy, and admin duties like appointment booking and updating patient records, using EMIS. Full training will be provided for clinical competencies where needed.

Qualifications

• Excellent communication and interpersonal skills.
• Basic computer literacy with office or clinical software.
• Understanding of patient confidentiality and data protection (GDPR).
• Flexible, reliable and able to work 25 hours across 4 days in a fast-paced environment.

Responsibilities

• Support clinical nursing and administrative teams to deliver efficient services under indirect supervision.
• Book and coordinate patient appointments and update records (e.g., EMIS).
• Take basic observations (blood pressure, pulse, temperature, height, weight, oxygen saturations) and perform phlebotomy or ECGs as trained.
• Handle routine NHS health checks and assist in clinics, minor surgeries, and infection control duties.
• Manage clinical correspondence and signpost patients to appropriate healthcare professionals.

Skills

Communication skills

Basic computer literacy

GDPR awareness

Education

GCSE English & Maths

Tools

EMIS

Job description

Job summary

You will split your time between clinical support (such as basic observations and phlebotomy) and nurse team administration (such as appointment booking, updating patient records, and handling correspondence). Full training for specific clinical competencies will be provided where necessary.

Main duties of the job

To support the practice nursing and administrative teams in the delivery of efficient clinical and general practice services, working under the indirect supervision of registered healthcare professionals.

About us

Wylcwm Street Surgery is a busy, friendly GP surgery looking for a flexible and organised individual. This hybrid role combines patient-facing clinical support with essential administrative duties, helping our multi-disciplinary team deliver safe, high-quality care.

Job responsibilities

Clinical Duties (HCA)

• Take basic patient observations including blood pressure, pulse, temperature, height, weight, and oxygen saturations.
• Perform phlebotomy (venepuncture) and handle samples as trained.
• Carry out routine NHS health checks and support long-term condition monitoring.
• Perform ECGs and basic urinalysis.
• Assist clinicians and nurses in the treatment room, minor surgeries, or chaperone patients.
• Maintain infection control standards and restock clinical consulting rooms.

Administrative Duties

• Answer telephone and online patient enquiries in a courteous and professional manner.
• Book, manage, and coordinate patient appointments.
• Update patient records accurately on the clinical computer system (e.g., EMIS).
• Process clinical correspondence, referrals, and administrative paperwork.
• Signpost patients to the correct healthcare professional or local service.

Qualifications

Essential

• Good standard of general education (GCSE English and Maths or equivalent).
• Basic computer literacy and confidence using office or clinical software.
• Excellent communication and interpersonal skills.
• Flexible, reliable, and able to work 25 hours across 4 days in a fast-paced environment.
• Understanding of patient confidentiality and data protection (GDPR).

Desirable

• Previous experience working in a GP surgery or primary care setting.
• Formal phlebotomy or HCA qualification / Care Certificate.
• Experience with medical reception or clinical coding/admin.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.