Health Care Assistant

The Parchmore Group; Greater London; On-site; GBP 19,000 - 23,000; Part time

Job summary

The Parchmore Group provides GP services to almost 18,000 patients in Thornton Heath and South Croydon. We are looking for a part-time Health Care Assistant to work at both sites, offering nursing, administrative and general assistance to the Primary Health Care Team.

Under supervision, you will develop skills in patient confidentiality, Health & Safety and chaperone duties, and support NHS Health Checks, phlebotomy and minor procedures.

Qualifications

• Experience of working within a nursing team.
• Experience dealing with vulnerable patients.
• Applies to NHS workplace guidelines and patient safety.

Responsibilities

• Provide nursing, administrative and general assistance to the Primary Health Care Team.
• Liaise with Nurse Lead and clinicians.
• Carry out NHS Health Checks on eligible patients.
• Provide phlebotomy services to patients.
• Assist with minor surgery procedures and wound dressings.

Skills

Experience working within a nursing-–?

Experience dealing with vulnerable-?

Education

Phlebotomy qualification

NVQ level 3 / Care certificate

Job description

Job summary

The Parchmore Group provides GP services to almost 18,000 patients in Thornton Heath and South Croydon. We are an innovative, forward thinking, multi-award winning GP training practice, with a committed team. We provide multi-professional teaching.

We are looking for a part time Health Care Assistant to work at both sites.

The Health Care Assistant (HCA) will offer nursing, administrative and general assistance to the Primary Health Care Team based in General Practice. The HCA will liaise closely with and report directly to the Nurse Lead and other Health Care Professionals.

Main duties of the job

It is anticipated HCAs will develop skills in respecting patients/client rights, preferences, choices, culture, identity, communication, Health and Safety and promoting health.

To be aware of maintaining patient/client confidentiality at all times.

To act in such a manner as to support the patient/client at all times and being mindful of the need to reduce anxiety for the patient/client.

To act as a chaperone as required to GPs and other clinicians.

To maintain standards of organisation in the treatment, practice and GP rooms.

To assist in general nursing duties on completion of a training programme and the successful assessment of a set standard competency level and under the supervision of the Practice Nursing team.

To be responsible for the re-stocking of all clinical areas and maintaining a stock rotation system.

To maintain an adequate amount of clinical supplies as agreed with GPs /Nursing Team.

Instruct patient in appropriate techniques and tasks.

To carry out NHS Health Checks on eligible patients.

To assist with Minor Surgery procedures.

To provide phlebotomy services to the patients.

To carry out simple wound dressings.

About us

We are a group practice that strives to provide high quality medical care and offer a personal approach. All staff are committed to constantly improving the service we provide to ensure the service we offer to patients is clinically excellent as well as innovative and forward thinking. There are opportunities to get involved in Quality Improvement projects.

We have two sites: Parchmore Medical Centre in Thornton Heath and Haling Park Medical Practice in South Croydon.

Our practice team consists of a large non clinical team, Practice Pharmacists, Physicians Associates, 5 Practice Nurses, 3 HCAs, 5 Partners and 10 Salaried GPs.

We value our large workforce and seek opportunities for improving everyone's well being. We have regular social events such as quiz evenings, BBQ, Xmas party and an extra day's leave is given for birthdays.

We offer a competitive package with support for development.

Job responsibilities

The Health Care Assistant or HCA will offer nursing, administrative and general assistance to the Primary Health Care Team based in General Practice. The HCA will liaise closely with and report directly to the Nurse Lead/ Nurse Practitioner and other Health Care Professionals.

The HCA will work under the direct supervision of a first level registered nurse or GP and with guidelines and protocols at all times.

Personal Responsibilities

To behave in a professional manner at all times, being aware of how attitudes and personal behaviour can impact on patient/client care and the team as a whole.

To work within a multi-professional team and with patient/client valuing and respecting diversity, rights and beliefs when different from ones own.

Interacting with a professional manner and effectively with the team.

Reports immediately to a member of clinical staff or the Practice Manager any acts of omission or error to safeguard the interests of the patient/ client.

To present her/himself at all times in a manner that is open and honest and to work in partnership with patients, clients, colleagues and the general public to enhance confidence, competence and best practice.

To deal at all times, politely and respectfully using civilised language and behaviour, with all patients, clients and colleagues. Aggressive, abuse, threatening or violent behaviour is not acceptable.

To present a caring and efficient image and to present themselves in a reasonable way, with due regard to social acceptability, tidiness and personal hygiene.

To wear the agreed uniform in a clean and presentable condition with safe and suitable footwear. The uniform will comply with Health and Safety and Infection control guidelines. Jewellery will be kept to a minimum.

Clinical Duties

It is anticipated HCAs will develop skills in respecting patients/client rights, preferences, choices, culture, identity, communication, Health and Safety and promoting health.

To be aware of maintaining patient/client confidentiality at all times, unless the HCA has concerns with regard to the personal safety/well-being of the patient/client or that of others. In these circumstances it is expected that the HCA will share the information with the registered nurse mentor or other appropriate health team member.

To be aware of his/her boundaries of work to prevent harm in the patient, understand the term Duty of Care and to always act in the best interests of the patient/client. Will not undertake any task or element of care unless he/she has been assessed as competent by an appropriately trained registered nurse.

To act in such a manner as to support the patient/client at all times and being mindful of the need to reduce anxiety for the patient/client.

To act as a chaperone as required to GPs, Nurse Practitioners and Practice Nurses.

To maintain standards of organisation in the treatment, practice and GP rooms.

To assist in general nursing duties on completion of a training programme and the successful assessment of a set standard competency level and under the supervision of the Practice Nursing team i.e. urine testing, weight/height, blood pressure measurements, phlebotomy.

To be responsible for the re-stocking of all clinical areas and maintaining a stock rotation system.

To maintain an adequate amount of clinical supplies as agreed with GPs /Nursing Team and to restock rooms as appropriate.

To ensure that drug/vaccine refrigerators are running at correct temperature on a daily basis and maintain the vaccine cold chain. Document readings according to Practice Guidelines, as directed by Nurse lead or in the event of out of range to ensure notifies Registered nurse to action accordingly.

To verbally communicate and record information received and given with relevant persons concerned. To receive documents, store and retrieve information electronically, hand written messages, where and when are recorded accurately, concisely and legibly and in a way that could be used as evidence in any legal proceeding.

Be aware and maintain standards of infection control.

Instruct patient in appropriate techniques and tasks.

To carry out NHS Health Checks on eligible patients.

To assist with Minor Surgery procedures.

To provide phlebotomy services to the patients.

To carry out simple wound dressings.

General Duties

To function as an integral part of the Primary Health care team.

To attend relevant meetings as required.

To have knowledge of and act at all times within the boundaries of Health and Safety legislation and Data Protection Acts.

To report immediately to a member of the clinical staff or the Practice Manager any acts of omission or error to safeguard the interests of the patient/ client.

Person Specification

Experience

Essential

• Experience of working within a nursing team
• Experience of dealing with vulnerable patients

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Qualifications

Essential

• Qualified in Phlebotomy
• Qualified to NVQ level 3 /Care certificate

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.