Head Waiter/Waitress

Wiltons; London; On-site; GBP 45,000 - 49,000; Full time

Job summary

Wiltons, a prestigious family-owned restaurant in London, seeks an experienced Head Waiter to join its esteemed Front of House team. This role involves leading staff in delivering exceptional dining experiences rooted in British cuisine. Candidates should possess robust leadership skills, a deep knowledge of food and wine, and demonstrate excellence in customer service. With attractive pay and numerous benefits including career development opportunities, this position is ideal for driven professionals looking to advance in fine dining.

Benefits

28 days holidays (including bank holidays)

50% discount in group restaurants

Complimentary meal for 2 after probation

Company pension scheme

Training & development opportunities

Annual staff party

Qualifications

• Experience in fast-paced establishments catering for 80 to 100 covers.
• Strong leadership and excellent customer service skills.
• Knowledge of British cuisine and wine varieties.

Responsibilities

• Lead and train Front of House team members.
• Deliver exceptional service to restaurant guests.
• Ensure adherence to health and safety policies.

Skills

Leadership

Customer Service

Sales Skills

Knowledge of British Cuisine

Wine Knowledge

Excellent Communication

Education

WSET Certification or Equivalent

Tools

Sevenrooms

Squirrel POS Software

Job description

An exciting opportunity has arisen for an experienced full-time Head Waiter to join House Manager Michael Stokes and our Front of House team at Wiltons on Jermyn Street, Green Park.

Why join the Wiltons team?

- Offering approx. £19.45 to £21 per hour or £45,500 to £49,000 per year plus yearly bonus

- Approx. 45 hours a week Monday to Saturday with 2 days off – flexible shifts

- The restaurant is closed on Saturday lunches, Sundays, 10 days over Christmas, 4 days over the Easter weekend and Bank holidays

- 28 days holidays (inc. bank holidays) + additional days given for years of service

- Training & development opportunities including company funded courses

- Career progression planning with platform ‘Flow Hospitality’

- Growth opportunities within both restaurants in the company

- To celebrate you passing probation you will be offered a Complimentary meal for 2

- 50% discount in each restaurant within the group (Franco’s and Wiltons)

- Company pension scheme & Company sickness pay

- Uniforms provided and laundered

- Delicious meals whilst on duty

- Recommend a friend Scheme

- Employee of the month and the year rewards

- Annual staff party

Who are we?

Since Wiltons was established in 1742, it has consistently enjoyed a reputation as the epitome of fine British dining in London. Located on Jermyn Street between Green Park and Piccadilly, Wiltons is a family-owned restaurant with a sister venue: Franco’s also on Jermyn Street. Both are managed by Director Jason Phillips who has worked at the Savoy, the Avenue and C London.

Wiltons combines a modern philosophy on service with all that is traditionally British to create the perfect dining experience. The atmosphere is perfectly matched with the immaculately prepared wild fish, shellfish, and game in season and meat dishes sourced from the finest farms.

The restaurant compromises of a bar area, a main dining room divided in 3 sections and a Private Dining room named the Jimmy Mark’s Room that can also be used as additional seating for the restaurant. Wiltons is open for lunch and dinner from Monday to Friday and dinner on Saturdays. For more information, please visit our website www.wiltons.co.uk

What can you bring to the team?

- Previous experience in a similar, fast-paced establishment, catering for 80 to 100 covers during each service

- Excellent knowledge of British cuisine

- Good knowledge of the different grape varieties and wine styles, spirits and classic cocktails

- Being able to recommend dishes based on the information provided by the guest

- Excellent training, coaching and delegation skills

- Strong leadership skills

- Excellent sales & customer service skills

- Have experience and a good awareness of opportunities to improve sales

- High level of awareness and ability to anticipate guest needs

- Able to serve and clear a table up to 4 people

- Knowledge of the reservation system Sevenrooms and Point of Sale software Squirrel would be beneficial

- Motivation, commitment, success orientated with a ‘can do’ attitude

- Knowledge & diversity from previous roles to the team

- Enthusiasm, drive & desire to learn

- WSET certification or equivalent would be beneficial

- Adhere to the restaurant Health & Safety policy, responsibilities & obligations

Right to work in the UK is a requirement. Please note we are currently unable to provide sponsorship for the moment.

Note that offering quoted reflects the National Minimum Wage increase as of 1st April 2025 and is for age bracket 21 years old and over.

Applications without a CV will not be considered. If you have not heard back from us within 5 working days, your application is unlikely to have been successful on this occasion.