Head Waiter / Waitress

Chicome St Katharine Docks; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

An exciting opportunity awaits at a high-end Mexican Fusion Restaurant in the heart of London! As a Head Waiter/Waitress, you will lead a passionate team dedicated to providing exceptional dining experiences. With a focus on high service standards and a collaborative work environment, you will play a key role in ensuring smooth operations and guest satisfaction. Join a family-run establishment that values creativity and offers opportunities for professional growth. If you thrive in a fast-paced setting and are ready to take the next step in your career, this position is perfect for you!

Benefits

Uncapped Tronc

Sales-driven bonuses

Career advancement opportunities

Collaborative work environment

Qualifications

• Previous experience in a similar position within the hospitality sector.
• Excellent organizational and time-management abilities.

Responsibilities

• Oversee the day-to-day operations of the dining area.
• Supervise and mentor waitstaff to maintain high service standards.
• Ensure smooth service flow and address guest feedback.

Skills

Customer Service

Leadership

Organizational Skills

Time Management

Job description

Chicome is a family-run high-end Mexican Fusion Restaurant and Bar located in St. Katharine Docks (Tower Bridge) that provides executive-level dining to its guests with high attention to detail service. Opened in late 2023, we continue our growth and take pride in our team that makes it happen every day! We are a people business. Chicome is looking for an experienced Head Waiter/Waitress to join the team and lead during service.

Responsibilities & Requirements:

1. Previous experience in a similar position within the hospitality sector, preferably in a premium restaurant.
2. Oversee the day-to-day operations of the dining area, ensuring high service standards.
3. Supervise and mentor waitstaff, providing guidance to maintain a positive work environment.
4. Ensure smooth service flow, address guest feedback professionally, and uphold Chicome's reputation.
5. Work closely with kitchen and bar teams to deliver a harmonious, high-energy dining experience.
6. Excellent organizational and time-management abilities.
7. Ability to work in a fast-paced, low-pressure environment.

What’s in it for you...

• Uncapped tronc with sales-driven bonuses.
• Become part of a passionate team dedicated to creating great customer experiences.
• Opportunities for career advancement and professional growth.
• Join an innovative and exciting brand with a unique offering in the heart of London.
• A supportive and collaborative work environment.
• Chance to challenge the norm in a creative and rewarding environment.

Additional Details:

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Schedule: Tuesday - Sunday
• Salary: £15 – £17 hourly
• Benefits: Uncapped Tronc, Sales-driven bonus top-up
• Starting time: Immediate start!

About Chicome St Katharine Docks:

Chicome is a family-run high-end Mexican Fusion Restaurant and Bar located in St Katharine Docks.