Head Waiter/Waitress

TN United Kingdom; Bath; On-site; Full time

Job summary

An established industry player in Bath is seeking an experienced Head Waiter/Waitress to join their dynamic team. This role offers the opportunity to work in a beautifully designed restaurant that emphasizes local, seasonal ingredients and provides a welcoming atmosphere for guests. As part of a family-owned group, you will benefit from exceptional learning opportunities and a range of comprehensive perks, including free hotel breaks and enhanced leave. Join a team that values generosity and kindness, and contribute to creating memorable dining experiences in a historic setting.

Benefits

Free Hotel Breaks

Leisure Passes

Enhanced Maternity and Paternity Leave

Membership to Institute of Hospitality

Learning and Development Opportunities

Health Assured Services

Subsidised Learning Courses

Free Meals on Duty

Complimentary On-site Parking

Cycle to Work Scheme

Qualifications

• Proven experience as a Head Waiter/Waitress in a high-end restaurant.
• Ability to lead and train a team of waitstaff effectively.

Responsibilities

• Serve guests with a focus on satisfaction and brand image.
• Assist and develop waiters to ensure excellent guest experiences.

Skills

Customer Service

Team Leadership

Food and Beverage Knowledge

Communication Skills

Education

Experience in Hospitality

Job description

Head Waiter/Waitress £12.95 per hour plus tronc and great benefits.

Onsite, shifts, five days out of seven.

About Sutton Hotel Collection

As one of the first Georgian buildings to be built in Bath, The Francis Hotel was once home to 18th century architect John Wood the Elder who was the inspiration behind the first Georgian stone buildings of Queen Square, the Royal Crescent and The Circus. The hotel has been a huge part of Bath’s history ever since. Working with award-winning interior designers 3DReid, the design concept planned for the hotel and all 98 bedrooms will take inspiration from the Georgian era whilst appreciating all the modern amenities and touches that today’s traveller expects.

About the Role

At launch, our restaurant will be the most exciting place to eat and drink in Bath and beyond with beautifully designed dining area with open plan kitchen where the team will prepare local, seasonal ingredients over open fire. Complementing the restaurant will be our luxurious bar, intimate snug and terrace(s).

We are looking for an experienced Head Waiter/Waitress to join our team here at Emberwood Restaurant at the Francis Hotel Bath. We are looking for someone to serve guests' requirements to their satisfaction and to assist and develop waiters on their station, in order to ensure we are offering the best experience for our guests and ensure that a positive brand image is strengthened and maintained in all interactions with customers. Come and join our welcoming and friendly team as we embark on an exciting multi-million pound transformation.

Our People

The Sutton Hotel Collection is a family-owned group, thus by extension, our people are our family. We recognise how much our people invest in us, in turn, we offer exceptional learning opportunities, as well as best in class benefits for our team.

We want to share the Sutton Hotel Collection’s values of generosity, kindness and contribute towards the happier lives of you, our people. Here are some of the benefits you will receive when you join us:

1. Free Hotel Breaks - From the first day of service, you can benefit from two free breaks of one/two days in any Sutton Hotel Collection hotel, in a 12-month period.
2. Leisure Passes - We encourage you to enjoy your time off work and will contribute £150 towards a membership at a leisure centre or with associations such as the National Trust.
3. Enhanced Maternity and Paternity Leave (26 weeks at 90% for expectant mothers, four weeks leave at 90% for fathers)
4. Institute of Hospitality - We will pay for your membership, creating avenues for learning, coaching and mentoring.
5. Learning and Development - An extensive range of training opportunities are available to facilitate your personal development.
6. Health Assured - A confidential service offering CBT therapy, up-to-date information, support and advice on a broad range of subjects.
7. Subsidised Learning Courses - We encourage your learning and development so would like to contribute to courses you would like us to explore.

We also provide you with all the basic benefits such as free nutritious and tasty meals on duty, complimentary on-site parking, bespoke uniforms where appropriate, regular on and off-site social events and celebrations, and a cycle to work scheme.

At the Sutton Hotel Collection, we are an inclusive, natural, generous, ethical and diverse group of people, we celebrate human relationships and kinship. We enable our people to make the place.