Head Waiter - Guest Experience Lead & Team Coach

Aqua Restaurant Group; Greater London; On-site; GBP 18,000 - 25,000; Full time

Benefits offered by this job

Venue discounts

Birthday leave

Training & development

Wagestream access

Meal provided during breaks

Gym membership

Office perk

Refer a friend bonus

Job summary

Aqua Restaurant Group is hiring a Head Waiter to lead our waiting team at The Shard in London. You will welcome guests warmly, share menu knowledge, and guide the team to deliver outstanding service throughout the dining experience.

You will oversee operations, ensure guest satisfaction, and mentor fellow team members while upholding our standards. Eligible to work in the UK and committed to hospitality excellence.

Qualifications

• Previous experience as head waiter or senior waiter in a hospitality setting.
• Strong interpersonal skills and ability to train a waiting team.
• Knowledge of wine and menu pairings is a plus.

Responsibilities

• Supervise and train the waiting team to maintain high service standards.
• Oversee dining area operations and guest experience to ensure smooth service.

Skills

Team leadership

Customer service

Menu knowledge

Job description

Aqua Restaurant Group is hiring a Head Waiter to lead our waiting team at The Shard in London. You will welcome guests warmly, share menu knowledge, and guide the team to deliver outstanding service throughout the dining experience.

You will oversee operations, ensure guest satisfaction, and mentor fellow team members while upholding our standards. Eligible to work in the UK and committed to hospitality excellence.