Head Waiter

The Ivy Collection; Harrogate; On-site; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Hourly pay + Tronc

Management career development program

Extra holiday days

Staff discount

Gift vouchers

Refer a friend bonus

Retail discounts

Guaranteed 20 hours

Job summary

The Ivy Collection in Harrogate is seeking a dynamic Head Waiter to lead a service team with poise and guest focus. You will manage a section, take food orders, serve guests, and ensure a flawless bill service, while mentoring Commis Waiters and supporting their welfare and development.

We require at least 1 year in a similar role, ability to work under pressure, and a professional approach to service excellence. The Ivy Collection champions equal opportunity and career progression.

Qualifications

• At least 1 year in Head Waiter or equivalent role.
• Proven ability to lead a small frontline team.
• Strong customer-service focus and professional demeanor.

Responsibilities

• Control a section during service, take food orders, serve guests and manage the bill service.
• Direct and motivate a team of Commis Waiters and monitor welfare and development.
• Maintain high standards of service and hospitality throughout shifts.

Skills

Team leadership

Customer service

Work under pressure

Service excellence

Job description

Welcome to The Ivy Collection, we embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments.

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We’re searching for a dynamic Head Waiter to join our team and become part of something special.

Benefits & Rewards:

• Competitive Industry pay (Hourly + Tronc)
• Management Career Development Program, which includes online and practical assessments.
• Extra holiday allowance for length of service, up to 5 extra days after 5 years.
• 50% staff discount for you and up to 3 friends when you dine in our restaurants.
• Celebrate career anniversaries with a gift voucher to dine in our restaurants.
• Refer and Friend Bonus
• Access to discounts on 100s of retailers, health, entertainment, travel & more
• Guaranteed 20 hours minimum contract

Key elements of your role as Head Waiter will involve controlling a section during service, taking food orders, serving guests and providing a professional bill service. Responsible for directing and motivating a team of Commis Waiters, you will also take an active interest in your team’s welfare, safety, and professional development.

About you: You have at least 1+ years’ experience in this role and are solution-driven, working well under pressure. You pride yourself on your professional approach to service excellence and you are a real team player.

The Ivy Collection is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About us: Our shared CARING values help create an environment where we are happy, and engaged and we care for ourselves, our colleagues, our guests, and we celebrate our individualities and differences.