Head Receptionist

Roka London; Greater London; On-site; GBP 35,000 - 48,000; Full time

Benefits offered by this job

World‑Class training

Global opportunities

Family meals

Rewards & Recognition

Dining discounts across Azumi brands

Job summary

ROKA Canary Wharf is seeking a Head Receptionist to lead front‑of‑house operations with warmth and professionalism. You will ensure every guest enjoys a memorable welcome from arrival and set the tone for exceptional service across the team.

In this fast‑paced environment, you’ll mentor a dynamic reception team, uphold the brand’s high standards, and contribute to delivering a premier hospitality experience that defines ROKA Canary Wharf.

Qualifications

• Proven experience as Head Receptionist or Senior Receptionist in a premium, high-volume restaurant environment.
• Collaborative spirit, thriving as part of a large and dynamic team.
• Warm, customer-focused approach, with the ability to create memorable moments for every guest.

Responsibilities

• Ensure guests receive a warm, memorable welcome from the moment they arrive.
• Inspire your team to deliver outstanding service and a seamless guest experience.
• Uphold ROKA’s high standards in a fast-paced front‑of‑house environment.

Skills

Leadership

Guest service

Team collaboration

Job description

Head Receptionist - ROKA Canary Wharf

ROKA is a collection of contemporary Japanese Robatayaki restaurants. Since launching in 2004 on Charlotte Street, our London family has grown to include locations in Mayfair, Canary Wharf, and Aldwych. ROKA embodies the spirit of togetherness and shared dining: (RO) represents the vibrant atmosphere, while (KA) symbolises the heat and energy of the Robata grill. Proudly part of the Azumi collection, ROKA continues to deliver an elevated yet welcoming dining experience at the heart of every service.

About the Role

We are seeking an enthusiastic Head Receptionist to join our vibrant team at ROKA Canary Wharf. As a key member of our front-of-house team, you will embody our passion for exceptional hospitality, ensuring every guest enjoys a warm, memorable welcome from the moment they arrive.

OurHead Receptionists are dedicated, hands-on, and thrive in a fast-paced environment, all while upholding ROKA’s renowned high standards. Full of personality and professionalism, you’ll inspire your team to deliver the outstanding service and seamless guest experience that define us.

Our Ideal Head Receptionist

You’ll embody our values and bring:

• A genuine love for hospitality, with a passion for Japanese cuisine and exceptional dining experiences
• Proven experience as a Head Receptionist or Senior Receptionist in a premium, high-volume restaurant environment
• A collaborative spirit, thriving as part of a large and dynamic team
• A warm, customer-focused approach, with the ability to create memorable moments for every guest

Benefits

We offer incredible career growth, international opportunities, and the chance to contribute to a world-renowned brand, where every detail from the finest ingredients to our unrivalled atmosphere is crafted to perfection.

As part of our team, you’ll enjoy:

• World-Class training, designed to inspire and educate
• Global opportunities, experience hospitality around the globe with our five incredible brands
• Family Meals are shared daily
• Rewards & Recognition, we value our team and celebrate your contributions to our success with meaningful rewards and recognition
• Dining discount, enjoy exclusive discounts across the Azumi group, worldwide!

Our Commitment to Inclusivity

At ROKA, we are proud to be an equal opportunities employer, welcoming applicants from all backgrounds. If you require any assistance during the recruitment process, our Talent Acquisition team is here to support you.

Working at ROKA offers more than just a job - it’s an opportunity to be part of a globally renowned brand that values creativity, growth, and excellence.

It’s a place where passion meets opportunity, and where every team member is valued for their contribution.