Head Receptionist

Elite Hotels (Rotherwick) Ltd.; Eastbourne; On-site; GBP 32,000 - 42,000; Full time

Job summary

The Grand Hotel in Eastbourne is seeking a Head Receptionist to lead the Reception team and ensure outstanding guest service. This full-time role requires flexibility, including weekends and evenings.

The successful candidate will oversee daily front desk operations, train and motivate staff, and resolve guest concerns with a focus on creating memorable experiences for every guest.

Qualifications

• Experience in hotel front office operations.
• Excellent communication skills and ability to train and develop a team.
• Strong problem solving and guest issue handling.
• Knowledge of Opera PMS or similar hotel front office system.

Responsibilities

• Oversee day-to-day running of the Reception team.
• Deliver exceptional service and create lasting impressions for guests.
• Act as main point of contact for guests and resolve issues.
• Lead by example with flexibility for weekends/evenings.

Skills

Front office experience

Team leadership

Communication

Tools

Opera PMS

Job description

The Grand Hotel in Eastbourne are recruiting for a

Head Receptionist

This is a full time role, working five days over seven, including weekends and evenings, so flexibility is required.

Head Receptionist Overview

The Head Receptionist is responsible for the day to day running of the Reception team. The role will require you to deliver exceptional service and create lasting impressions. As the main point of contact for all our guests you will need to be warm and motivated with an indisputable desire to exceed their expectations. This fantastic opportunity would be perfect for an experienced Reception Supervisor or an Assistant Receptionist Manager to progress their career.

This is a full time role, working five days over seven, including weekends and evenings, so flexibility is required.

Head Receptionist Key Attributes

• A background working in hotel front office operations.
• An excellent communicator and motivator to be able to train and develop the current dedicated team and lead by example at all times.
• Well organised with proven problem solving skills, have the confidence to deal with guest issues and display attention to detail.
• Knowledge of Opera PMS or similar hotel front office system.

At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

About Us:

Affectionately known as “The White Palace” The Grand Hotel in Eastbourne has a well-earned reputation for excellence. With over 150 rooms, an award winning restaurant and 17 fully equipped meeting rooms, the hotel is able to cater for every occasion. We reserve the right to close any advertised post before the stated closing date once enough applications are received.

Benefits:

As a people focused Investor In People Company we offer a great range of benefits to the successful candidate. For full details please visit our careers page: https://www.careersatelitehotels.co.uk/why-work-elite