Guest Experience Manager - Front Desk & Night Team

Elite Hotels; Eastbourne; On-site; GBP 28,000 - 36,000; Full time

Job summary

The Grand Hotel in Eastbourne is recruiting a Reception Manager to lead the day-to-day operations of the Reception and Night teams, delivering exceptional service and creating lasting impressions for our guests. This role is ideal for an experienced Reception Supervisor or Assistant Reception Manager seeking progression, requiring warmth, motivation and a proactive approach to guest relations.

This full-time role requires working five days over seven, including weekends and evenings, with

Qualifications

• Experience in hotel front office operations.
• Excellent communicator and motivator to train and develop the current team and lead by example.
• Well organised with proven problem solving skills and attention to detail.
• Knowledge of Opera PMS or similar hotel front office system.

Responsibilities

• Oversee day-to-day running of the Reception and Night teams.
• Deliver exceptional service and create lasting impressions for guests.
• Be the main point of contact for all guests and resolve issues.
• Train and develop the current team and lead by example at all times.

Skills

Hotel front office operations

Communication

Staff training

Problem solving

Attention to detail

Opera PMS

Tools

Opera PMS

Job description

The Grand Hotel in Eastbourne is recruiting a Reception Manager to lead the day-to-day operations of the Reception and Night teams, delivering exceptional service and creating lasting impressions for our guests. This role is ideal for an experienced Reception Supervisor or Assistant Reception Manager seeking progression, requiring warmth, motivation and a proactive approach to guest relations.

This full-time role requires working five days over seven, including weekends and evenings, with