Reception Manager

Elite Hotels (Rotherwick) Ltd.; Eastbourne; On-site; GBP 25,000 - 34,000; Full time

Job summary

The Grand Hotel in Eastbourne, part of Elite Hotels (Rotherwick) Ltd., is recruiting a Reception Manager to oversee the day-to-day operations of the Reception and Night teams. This full-time role requires five days over seven, including weekends and evenings, with a guest-focused approach to exceed expectations.

The ideal candidate will have hotel front office experience, strong communication and leadership skills, and knowledge of Opera PMS or similar systems to drive service excellence.

Qualifications

• Background in hotel front office operations.
• Excellent communicator and motivator to train and develop the team.
• Well organized with proven problem-solving skills.
• Knowledge of Opera PMS or similar hotel front office system.

Responsibilities

• Oversee day-to-day running of Reception and Night teams.
• Be the main point of contact for guests and ensure exceptional service.
• Lead by example and support staff to exceed guest expectations.
• Address guest issues with effective problem solving and training.

Skills

Front office operations

Communication skills

Team leadership

Problem solving

Tools

Opera PMS

Job description

The Grand Hotel in Eastbourne are recruiting for a

Reception Manager

This is a full time role, working five days over seven, including weekends and evenings, so flexibility is required.

Reception Manager Overview

The Reception Manager is responsible for the day to day running of the Reception and Night teams. The role will require you to deliver exceptional service and create lasting impressions. As the main point of contact for all our guests you will need to be warm and motivated with an indisputable desire to exceed their expectations. This fantastic opportunity would be perfect for an experienced Reception Supervisor or an Assistant Receptionist Manager to progress their career.

This is a full time role, working five days over seven, including weekends and evenings, so flexibility is required.

Reception Manager Key Attributes

• A background working in hotel front office operations.
• An excellent communicator and motivator to be able to train and develop the current dedicated team and lead by example at all times.
• Well organised with proven problem solving skills, have the confidence to deal with guest issues and display attention to detail.
• Knowledge of Opera PMS or similar hotel front office system.

At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

About Us:

Affectionately known as "The White Palace" The Grand Hotel in Eastbourne has a well-earned reputation for excellence. With over 150 rooms, an award winning restaurant and 17 fully equipped meeting rooms, the hotel is able to cater for every occasion. We reserve the right to close any advertised post before the stated closing date once enough applications are received. We recommend that you apply as soon as possible

Benefits:

As a people focused Investor In People Company we offer a great range of benefits to the successful candidate. For full details please visit our careers page: https://www.careersatelitehotels.co.uk/why-work-elite

If you feel that you can rise to the challenge, then please submit your application as soon as possible. We reserve the right to close the role early if sufficient applications are received.