Head Porter - Elevate Guest Experience & Operations

PPHE Hotel Group; Greater London; On-site; GBP 16,000 - 23,000; Full time

Benefits offered by this job

Salary £14.50/hr

Room discounts Europe

50% F&B discount

30 days holiday

Two free meals daily

Wagestream access

Refer a Friend £750

Discounts via BenefitHub

Gym discounts

Ride to Work

Season ticket loans

EAP access

Uniforms provided

Staff parties

Job summary

PPHE Hotel Group is seeking a Head Porter to lead our housekeeping porters, ensuring efficient shift operations and clear team briefs. You will manage stock in pantries, linen and cleaning materials, maintaining high standards across guest rooms and public areas in a fast-paced hotel setting.

The role offers £14.50 per hour, 30 days holiday incl. bank holidays, two free meals per day, and wide staff benefits including room discounts in Europe, Wagestream access and more to support guest

Qualifications

• Ensure efficient operation on the shift and brief the team.
• Oversee stock controls in pantries, linen and cleaning materials.
• Work and multi-task in a fast-paced environment.
• Supervise, mentor and develop housekeeping porters.

Responsibilities

• Ensure an efficient operation on the shift and take responsibility for team briefings.
• Focus on stock controls in pantries, linen and cleaning materials to the outlined levels.
• Have ability to work and multi-task in a fast-paced environment.
• Supervise, mentor and develop the housekeeping porters.
• Empower the team to be more involved in the guest experience.
• Listen to guest needs and adapt to meet them.
• Maintain a courteous and professional attitude with guests and team members.

Skills

Team leadership

Attention to detail

Stock control

Guest service

Job description

PPHE Hotel Group is seeking a Head Porter to lead our housekeeping porters, ensuring efficient shift operations and clear team briefs. You will manage stock in pantries, linen and cleaning materials, maintaining high standards across guest rooms and public areas in a fast-paced hotel setting.

The role offers £14.50 per hour, 30 days holiday incl. bank holidays, two free meals per day, and wide staff benefits including room discounts in Europe, Wagestream access and more to support guest