Head Porter

Nuffield Health Newcastle Hospital; Newcastle upon Tyne; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Free gym membership

Health assessments

Retail discounts

Pension options

Job summary

Nuffield Health Newcastle Hospital is seeking a proactive Head Porter to lead our portering team and support high-quality facilities services across the site. You will coordinate day-to-day operations, ensuring the safe movement of patients, equipment and waste while delivering excellent customer service.

This hands-on leadership role requires supervising rotas, training and performance, with a focus on health and safety, infection control and data protection.

Qualifications

• Previous portering or facilities experience.
• Experience supervising or leading a team.
• Excellent communication and organisational skills.
• Strong customer service focus.
• Ability to work in busy healthcare environment.
• Knowledge of health and safety procedures.

Responsibilities

• Lead, supervise, and support the Portering Team.
• Manage rotas, annual leave, training, and performance.
• Ensure the safe transport of patients, equipment, furniture, and supplies.
• Coordinate waste, laundry, stock, post, and courier services.
• Support conference room setups, office moves, and reception cover when required.
• Assist with building security, parking patrols, and emergency procedures.
• Ensure compliance with health & safety, infection control, and data protection requirements.
• Maintain accurate records and complete all required documentation.

Skills

Portering

Team leadership

Communication

Organisational skills

Customer service

Healthcare experience

Health & safety

Job description

Newcastle Hospital | Property and Facilities | Permanent | Full Time |
Includes weekend work |
Up to £27,534.47 per annum depending on experience
37.5 hours per week
Nuffield Health is the UK’s largest Healthcare Charity. We’re here to look after the nation’s health. And a big part of this is about creating the best possible experience for our patients. That’s why we’re looking for someone new to support our colleagues and be there when it matters, helping to deliver the highest standards of care.
We are seeking a proactive and experienced Head Porter to lead our portering team and support the delivery of high-quality facilities services across the hospital. In this hands-on leadership role, you will coordinate day-to-day portering operations, ensure the safe and efficient movement of patients, equipment, supplies, and waste while maintaining excellent customer service standards.
As a Head Porter, you will:

• Lead, supervise, and support the Portering Team.
• Manage rotas, annual leave, training, and performance.
• Ensure the safe transport of patients, equipment, furniture, and supplies.
• Coordinate waste, laundry, stock, post, and courier services.
• Support conference room setups, office moves, and reception cover when required.
• Assist with building security, parking patrols, and emergency procedures.
• Ensure compliance with health & safety, infection control, and data protection requirements.
• Maintain accurate records and complete all required documentation.

About You

• Previous experience in a portering, facilities, logistics, or support services role.
• Experience supervising or leading a team.
• Excellent communication and organisational skills.
• Strong customer service focus.
• Ability to work effectively in a busy healthcare environment.
• Knowledge of health and safety procedures.

Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. Here, you can choose from a range of fitness, lifestyle, health and fitness wellbeing rewards, such as free gym membership, health assessments, retail discounts and pension options. At Nuffield Health, we take care of what’s important to you.
Nuffield Health Newcastle Hospital
Located in Jesmond; you will be working at one of the north easts leading private hospitals, with a Good CQC rating, we have 27 en-suite private bedrooms, 3 state-of-the‑art operating theatres, a dedicated breast care unit. We offer on-site pathology services and diagnostic imaging including CT and MRI, to help patients after surgery we have on‑site physiotherapy specialists. We have a special focus in the areas of orthopaedics, spinal surgery, ophthalmology, weight loss surgery and cosmetic treatment.
Join Nuffield Health and create the future you want, today.
It starts with you.