Head of Warehouse Operations (3PL) – Data-Driven Leader

Loom Talent; Aylesford; On-site; GBP 60,000 - 68,000; Full time

Job summary

Loom Talent is recruiting an experienced Warehouse Operations Manager to own day-to-day performance in a busy logistics environment in Kent. The role requires close operation focus, KPI-driven improvements and hands-on leadership to drive change with the team.

You will coach managers and warehouse staff, manage service levels, productivity and WMS utilisation, and collaborate with customers and internal teams to consistently meet expectations and deliver quality results.

Qualifications

• Proven experience leading a sizeable warehouse or logistics operation.
• Strong background in 3PL, contract logistics or fulfilment.
• Experience managing operational managers and large warehouse teams.
• Strong understanding of warehouse KPIs, productivity and labour performance.
• Track record of delivering measurable operational improvements.
• Experience working in a customer-focused environment with demanding service levels.
• Good knowledge of WMS, inventory and warehouse processes.
• Strong people leadership and team development skills.
• Excellent communication and stakeholder management abilities.
• A data-driven approach to operational decision making.
• Hands-on and visible leadership style.

Responsibilities

• Leading, coaching and developing operational managers and warehouse teams.
• Taking ownership of daily warehouse performance, service levels and productivity.
• Setting clear expectations around operational KPIs and holding teams accountable for delivery.
• Analyzing performance data to identify trends, issues and opportunities for improvement.
• Driving improvements across productivity, labour utilisation, processes and service.
• Ensuring effective resource and labour planning across the operation.
• Working closely with customers and internal stakeholders to ensure service expectations are consistently achieved.
• Identifying operational issues quickly and implementing practical, sustainable solutions.
• Supporting the implementation and optimisation of WMS and operational processes.
• Maintaining high standards of health & safety, compliance and operational discipline.
• Building a positive, engaged and performance-focused culture.
• Developing future leaders and creating a strong internal talent pipeline.
• Working collaboratively with HR, transport, engineering, IT and other support functions.
• Supporting wider operational projects and initiatives as the business continues to develop.

Skills

Warehouse management

People leadership

KPIs & data

WMS knowledge

3PL experience

Stakeholder management

Tools

WMS

ERP systems

Job description

Loom Talent is recruiting an experienced Warehouse Operations Manager to own day-to-day performance in a busy logistics environment in Kent. The role requires close operation focus, KPI-driven improvements and hands-on leadership to drive change with the team.

You will coach managers and warehouse staff, manage service levels, productivity and WMS utilisation, and collaborate with customers and internal teams to consistently meet expectations and deliver quality results.