Head of Volunteering

Birmingham Hospice; Gravelly Hill; On-site; GBP 45,000 - 65,000; Full time

Job summary

Birmingham Hospice is seeking a Head of Volunteering to shape and lead our volunteering strategy, embedding volunteering across services and sites. You will champion best practice in recruitment, training, and retention, while building a strong culture that values volunteers.

You will drive inclusive campaigns and community engagement, recognize volunteers, and represent the hospice locally and nationally as a leader in volunteering. A collaborative, values-driven leader is essential.

Qualifications

• Proven experience in volunteer management across complex, multi-site organisations.
• A passion for inclusion, community engagement, and continuous improvement.
• Strong leadership, stakeholder engagement and change management skills.
• The ability to influence, innovate, and lead change.
• A UK driver's licence, business insurance cover, and access to a car for work purposes is essential to this role.

Responsibilities

• Drive the development and delivery of our volunteering strategy.
• Champion best practice in recruitment, training, and retention of our volunteers.
• Collaborate with teams to embed volunteering into every service.
• Drive inclusive recruitment campaigns and community engagement.
• Build on our current recognition programmes and ensure the volunteer voice is heard.
• Evaluate impact and continuously improve the volunteer experience.
• Represent Birmingham Hospice locally and nationally as a leader in volunteering.

Skills

Volunteer management

Leadership

Stakeholder engagement

Change management

Recruitment

Community engagement

Inclusion

Job description

Reporting to the Head of People, the Head of Volunteering will drive the development of our volunteer strategy, champion best practice, and work closely with teams to embed volunteering into every part of hospice life. You will drive recruitment, engagement, and recognition, ensuring our volunteers feel valued and empowered. We are looking for someone who will:

• Drive the development and delivery of our volunteering strategy
• Champion best practice in recruitment, training, and retention of our volunteers
• Collaborate with teams to embed volunteering into every service
• Drive inclusive recruitment campaigns and community engagement
• Build on our current recognition programmes and ensure the volunteer voice is heard
• Evaluate impact and continuously improve the volunteer experience
• Represent Birmingham Hospice locally and nationally as a leader in volunteering

You’ll be the trusted advisor for all things volunteering-supporting managers, influencing culture, and ensuring our volunteers feel valued, supported, and empowered.

Proven experience in volunteer management across complex, multi-site organisations. We welcome transferrable skills and experience from other sectors.

• A passion for inclusion, community engagement, and continuous improvement
• Strong leadership, stakeholder engagement and change management skills
• The ability to influence, innovate, and lead change.

A UK driver's licence, business insurance cover, and access to a car for work purposes is essential to this role.

At Birmingham Hospice, our volunteers are the heart of everything we do-supporting patients and families through life's most challenging moments. We’re looking for a collaborative and values driven leader to shape the future of volunteering across our organisation.