Head of Visitor Experience & Operations

Museums & Heritage Show; Pilsgate; Hybrid; GBP 70,000 - 100,000; Full time

Job summary

Burghley House is seeking a Head of Visitor Operations to lead visitor services, learning and education, retail, catering, hospitality, security and wider site operations at one of England's premier heritage destinations.

This senior, site-based role requires strategic leadership, a track record of managing high‑volume visitor environments and a clear ability to balance heritage, education and commercial success.

Qualifications

• You’ll be an experienced leader with a track record of managing complex visitor operations.
• You’ll combine strategic thinking with hands-on operational expertise and a passion for memorable experiences.
• You’ll have strong commercial awareness and exceptional leadership skills in heritage, culture or high-volume attractions.

Responsibilities

• Lead Burghley’s visitor operations strategy and shape the organisation’s future.
• Champion outstanding visitor experiences, accessibility and public engagement.
• Drive innovation, operational excellence and continuous improvement.
• Inspire and develop high-performing teams across multiple visitor-facing departments.
• Use data and technology to deliver strong commercial performance while protecting heritage.
• Ensure the highest standards of safety, security and operational resilience.

Skills

Leadership

Strategic thinking

People management

Data-driven

Customer experience

Heritage sector

Job description

Burghley House is seeking a Head of Visitor Operations to lead visitor services, learning and education, retail, catering, hospitality, security and wider site operations at one of England's premier heritage destinations.

This senior, site-based role requires strategic leadership, a track record of managing high‑volume visitor environments and a clear ability to balance heritage, education and commercial success.