Head of Technology Operations

Prism Digital

Greater London

Hybrid

GBP 63,000 - 77,000

Full time

14 days+

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Benefits offered by this job

Discretionary bonus

Complimentary annual tickets

50% food and beverage discount

Enhanced family-friendly policies

Enhanced sickness and compassionate leave

Season ticket loan

GP appointments

Eye care support

Job summary

A multi-site entertainment organisation based in London seeks a Head of Technology Operations to enhance technology services across multiple venues. This role involves leadership in technology operations, with responsibilities for IT service management, vendor management, and ensuring alignment with business priorities. The ideal candidate will have a track record in budget management and digital transformation projects, alongside a focus on service oversight within a dynamic environment. A competitive salary and comprehensive benefits package are included.

Qualifications

Proven experience in leading technology operations across multiple venues.
Strong understanding of IT Service Management frameworks and their improvement.
Experience in technology or digital transformation projects.

Responsibilities

Lead the technology operations and service management function.
Manage a £3m+ technology budget and ensure supplier performance.
Oversee cyber security, compliance, and business continuity.

Skills

Leadership in IT Operations

IT Service Management

Vendor Management

Stakeholder Engagement

Budget Management

Job description

Head of Technology Operations | Digital Transformation | Multi-Site Entertainment Organisation

Location: London (3 days on site per week)
Contract: Permanent, full time
Salary: Up to £70k + discretionary bonus + benefits

The Role

We’re supporting a well-established, multi-site entertainment organisation in hiring a Head of Technology Operations to lead the evolution of technology services across 6 venues and 2 offices, supporting 300+ users in a fast-paced, customer-facing environment.

This role focuses on improving technology service delivery, strengthening operational maturity, and driving digital transformation across the organisation.

Working closely with senior stakeholders and external partners, you will ensure technology services effectively support venue operations, customer experience, and commercial performance.

The role is service leadership focused rather than deeply hands-on, with responsibility for service management, operational governance, vendor management, and technology transformation across a complex multi-site environment.

Key priorities include:

Maturing IT Service Management – improving processes, governance, and service visibility across currently fragmented tooling and support models
Driving Digital & Operational Transformation – modernising technology services and improving operational efficiency across venues
Strengthening Cyber Security & Compliance Governance – overseeing Cyber Essentials, PCI/DSS, and organisational risk posture
Improving Operational Resilience – ensuring reliable technology services that support live venue environments

Responsibilities

Lead the organisation’s technology operations and service management function
Provide leadership to internal teams and coordinate delivery with managed service providers and technology partners
Improve ITSM frameworks, service reporting, and operational governance
Ensure technology services align with business priorities and venue operations
Manage a £3m+ technology budget, ensuring effective supplier performance and value delivery
Oversee key vendor relationships including MSPs, infrastructure providers, and application partners
Provide governance across cyber security, compliance, disaster recovery, and business continuity
Partner with senior leadership to identify digital improvements and operational efficiencies
Develop service performance metrics and reporting for executive stakeholders

Technology Environment

The organisation operates a modern technology estate supporting venue operations, including cloud platforms, productivity tools, EPoS systems, and telephony services across multiple sites.

Internal teams and specialist vendors manage the platforms, with this role focused on service oversight, governance, and strategic improvement rather than hands-on delivery.

Leadership experience in IT Operations, Technology Services, or Digital Operations
Experience improving IT Service Management frameworks and operational processes
Involvement in technology or digital transformation programmes
Experience managing technology vendors and managed service providers
Budget ownership and commercial management of technology services
Strong stakeholder engagement with senior business and operational leaders

Why Join

This is a highly visible leadership role where technology is critical to venue operations, customer experience, and commercial performance.

You will have the opportunity to modernise technology services, improve operational maturity, and shape the technology landscape within a unique live entertainment environment.

Employee Benefits