Head of Store Operations & Growth

Blank Street, Inc.; Newcastle; On-site; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Private health and dental insurance

33 days annual leave + 1 extra paid

Cycle to Work salary sacrifice scheme

Regulars program access (free coffee,等

Team events and strong culture

Job summary

Blank Street, Inc. is seeking a General Manager to lead and scale its store network. The role requires building and coaching high-performing teams, driving strong commercial results, and delivering exceptional customer experiences across locations.

You will own P&L performance, use data to guide decisions, and drive growth while maintaining compliance and operational standards. This leadership position is full-time and offers expansion opportunities within the brand.

Qualifications

• Requires leadership experience across multiple stores.
• Proven ability to coach and develop teams.
• Strong focus on customer experience and operational excellence.

Responsibilities

• Build and grow high-performing teams across stores.
• Deliver world-class customer experience and boost NPS.
• Drive commercial and financial performance with full P&L ownership.
• Ensure operational excellence and health, safety and food standards.

Skills

People leadership

P&L management

Data-driven decisions

Customer experience focus

Coaching

Job description

Blank Street, Inc. is seeking a General Manager to lead and scale its store network. The role requires building and coaching high-performing teams, driving strong commercial results, and delivering exceptional customer experiences across locations.

You will own P&L performance, use data to guide decisions, and drive growth while maintaining compliance and operational standards. This leadership position is full-time and offers expansion opportunities within the brand.