Head of Services and Quality

EACH Counselling; Ealing; Hybrid; GBP 52,000 - 58,000; Full time

Benefits offered by this job

Contributory pension

Job summary

EACH Counselling in the United Kingdom is seeking a Head of Services and Quality to provide strategic and operational oversight across the charity's services, quality systems, and performance.

The role requires senior leadership experience, a strong track record of Improving outcomes, and effective partnership working with funders, commissioners, and local partners. This is a permanent post with a competitive salary and contributory pension.

Qualifications

• Substantial experience leading services and managers.
• Quality assurance experience in relevant settings.
• Operational planning expertise across multi-site services.
• Experience coordinating with funders, commissioners and partners.

Responsibilities

• Provide strategic and operational oversight of EACH's services, quality systems and performance.
• Lead senior managers across locations to drive service improvement and outcomes.

Skills

Leadership

Quality assurance

Operational planning

Risk management

Partnership working

Education

Leadership/Management qualification Level 5

Job description

Head of Services and Quality

Location: EACH Head Office, Ealing, with requirement to work across sites Remote working may be necessary and will be required to work from any of EACH's locations and footpaths.

Salary: £52,000 - £58,000 per annum (Inclusive of Outer London Weighting)

Hours: 37.5 hours per week

Duration: This post is permanent (subject to performance and continued funding).

EACH is a specialist charity supporting individuals, families and communities affected by mental health, domestic abuse, alcohol and substance misuse.

We are expanding our team and are recruiting talented, values-led people who want to help strengthen services and improve outcomes for the diverse communities we serve.

This is a senior leadership role providing strategic and operational oversight of EACH's services, quality systems and performance.

We are looking to hire an individual who has leadership experience to provide strategic and operational oversight of EACH's services, quality systems and performance.

You will Have

• Substantial experience of leading services and managers
• Quality assurance
• Operational planning
• Risk management
• Partnership working within a charity, health, social care or related environment

You will need

• Track record of operational and service leadership and/or management experience within the voluntary/charity, health, social care or public sector
• Relevant leadership or management qualification minimum Level 5 or equivalent substantial experience
• Experience of managing services or teams and providing line management, supervision and support
• Demonstrable experience of quality assurance and/or service improvements that improve outcomes and impact
• Experience of working constructively with colleagues, funders, commissioners, local partnerships and other stakeholders

Deadline for applications: 9:00 a.m. on 18th September 2026

Interviews: Monday 24th September 2026

EACH offer a 3 - 6% contributory pension scheme dependent on employee's contributions and have a commitment to staff development and training.

EACH is an Equal Opportunities Employer.

EACH does not sponsor visas under the Skilled Worker route or other sponsored work routes.

Candidates must therefore already hold immigration permission that allows them to work in the UK, without sponsorship from EACH, for the duration of the initial contract or appointment period.