Head of Services and Operations

Angus Carers Centre; Arbroath; On-site; GBP 65,000 - 85,000; Full time

Job summary

Angus Carers Centre is seeking a strategic Head of Services and Operations to translate ambition into impactful delivery for unpaid carers across Angus. You will lead and develop services, drive collaboration with partners, and ensure the organisation remains resilient and responsive to evolving needs.

The role requires strong leadership, experience in the third sector or health and social care, and a commitment to placing carers at the heart of all decisions.

Responsibilities

• Provide leadership across all aspects of service delivery.
• Ensure services are safe, effective, person-centred and responsive to carers' changing needs.
• Support and develop staff and volunteers, strengthen organisational performance and sustainability.
• Balance strategic thinking with practical leadership to deliver long-term ambitions and day-to-day excellence.

Job description

Help shape the future of support for unpaid carers in Angus

Every day, unpaid carers across Angus provide vital care and support to family members, friends and neighbours. Their contribution is invaluable, yet caring can often impact health, wellbeing, employment, finances and opportunities.

At Angus Carers Centre, we work with and for unpaid carers to ensure they are recognised, valued and supported. Through information, advocacy, wellbeing support and opportunities for connection, we help carers navigate challenges, access support and achieve their own aspirations alongside their caring role.

Established in 1996, Angus Carers Centre has grown to support almost 2,000 adult and young carers across Angus each year. Our dedicated team of 25 staff and over 20 volunteers are passionate about improving lives and ensuring carers' voices are heard at both a local and national level.

Our vision is that all unpaid carers in Angus receive the information, support and recognition they need to feel valued, confident and able to fulfil their own potential.

As we enter an exciting new chapter, there has never been a better time to join Angus Carers Centre. We are about to embark on a new strategic planning process that will shape our vision, priorities and direction for the next five years. This role offers a unique opportunity to influence that journey and help shape the future of support for unpaid carers across Angus.

The Opportunity

This is a pivotal leadership role within Angus Carers Centre. Reporting directly to the Board of Directors and working closely with the Chief Financial Officer, you will be responsible for translating strategic ambition into operational delivery while ensuring unpaid carers remain at the heart of everything we do.

You will lead and develop our services, support and inspire our people, strengthen partnerships across Angus and beyond, and ensure our organisation is well-positioned to respond to the opportunities and challenges facing carers and the wider third sector.

We are looking for a confident, collaborative and values-led leader with a strong understanding of Scotland's third sector and health and social care landscape.

Who We're Looking For

We are seeking someone who understands that the best outcomes for unpaid carers are achieved when organisations work together.

You will have experience developing partnerships across the third sector, health and social care and public sector organisations, with the ability to build trusted relationships that create positive change.

You may already be leading services within a charity, health and social care organisation or community-based service.

Equally, you may bring transferable leadership experience combined with a strong understanding of partnership working and the challenges facing carers and communities.

Knowledge of Angus and its key stakeholder networks would be advantageous, but most importantly, you will have the skills, experience and commitment to build meaningful relationships that strengthen support for unpaid carers.

About the Role

As Head of Services and Operations, you will provide leadership across all aspects of service delivery and operational performance.

You will ensure our services are safe, effective, person-centred and responsive to carers' changing needs.

You will support and develop staff and volunteers, strengthen organisational performance and sustainability, and work collaboratively with partners to influence positive outcomes for carers.

The role requires a balance of strategic thinking and practical leadership, ensuring the organisation remains focused on both long-term ambitions and day-to-day excellence.