Team Lead

Carers FIRST; Strood; Hybrid; GBP 21,000 - 26,000; Full time

Benefits offered by this job

26 days annual leave

Flexible working options

Paid carers leave

Workplace pension

Staff discount scheme

Employee assistance programme

Benenden Healthcare

Job summary

Carers First is seeking a Team Lead (Merton) to drive delivery of an innovative carers service across Merton. You will lead a remote team, inspire day-to-day performance, and build strong partnerships with health and social care partners.

The role requires experience in managing teams, promoting equality and inclusion, and using IT tools to manage workloads and interventions. Hybrid working with some travel across areas offers a flexible environment.

Qualifications

• Experience leading a remote team with strong people management.
• Proven ability to forge partnerships with health and social care providers.
• Commitment to equality, diversity and inclusion in service delivery.
• Ability to manage and coordinate interventions using IT tools.

Responsibilities

• Proactively support the Service Manager in leading delivery of a carers service across Merton.
• Motivate and inspire a team, providing day-to-day leadership and creating a positive environment.
• Cultivate relationships with key stakeholders and develop new partnerships for better outcomes.

Skills

Leadership and management

Stakeholder engagement

IT and digital experience

Communication

Partnership development

Tools

Microsoft Office

Job description

Skip to content Team Lead (Merton) Published 25/08/26 Team Lead (Merton) Merton

Job Title: Team Lead (Merton)

Salary: £23,393.51 per annum

Contract: Permanent

Hours: 30 Hours per week

Location: Hybrid- flexibility to work from home and community venues with some travel across areas.

Carers First is a charity that works directly with, and for unpaid carers, providing personalised information, advice and tailored support making it easier for those caring for someone else to continue living their lives to the fullest.

We have a committed, dedicated staff team and you could be just the person we are looking for to join us to make that valuable difference in carer’s lives. We live and work through our values in all that we achieve by being positive, collaborative and ambitious and we have clear plans to scale our reach, support and impact for carers.

About this role

As a Team Lead your responsibilities would include: -

• Proactively support the Service Manager in leading on the delivery of an innovative service for carers across Merton.

• Motivate and inspire a team, empowering them to thrive, through providing visible day to day leadership and management, and creating a positive environment, enabling the team to work together to achieve.

• Cultivate and maintain relationships with key stakeholders, identifying and developing new partnership opportunities to create better outcome for carers.

About you

To be successful in this role you will need -

• Leadership and management

  • Experience of leading and managing a remote team, with the ability to develop and empower individuals to be their best.

  • Track record in forging and sustaining strong, positive, and productive partnerships with partner organisations within health and social care.

  • Experience in actively promoting equality, diversity, and inclusion in operational services.

• Working with Carers

  • Experience and understanding of undertaking and supporting others to complete person-centred assessments, co-producing and implementing support plans.

  • Evidence of working in coproduction and developing innovations to meet the needs of carers.

  • Experience and knowledge of working with Safeguarding.

• Communication and stakeholder engagement

  • Experience of working in partnership with other organisations to deliver a range of support to individuals and families.

  • Track record of building positive and constructive working relationships with colleagues at all levels across the organisation.

• IT and digital experience

  • Highly competent in the use of IT (Microsoft applications Word, Excel, Outlook) , mobile telephone and social media platforms.

  • Experience of using a database to record interventions and manage workstreams.

We are looking for passionate people who are committed to the overall aims and objectives of the Charity. Carers First is committed to providing a supportive, vibrant, diverse and inclusive workplace where everyone can thrive.

Carers First Can Offer You

In return for your contribution, we have an amazing package of staff benefits including 26 days annual leave entitlement which increases with length of service, flexible working options, paid carers leave, access to our work-place pension, staff discount scheme, employee assistance programme and a Benenden Healthcare package.

Whatever you are aiming to achieve in your career, we are here to encourage, help and support you grow, through our excellent training and development programmes.

How to apply

To apply for our exciting opportunity and make a real difference to the lives of carers, please download our Candidate Pack and click on the‘Apply Now’button to begin your application.

Applications can only be assessed if they clearly state how you meet each of the requirements in the Personal Specification.

Appointments are subject to Carers First receiving an appropriate disclosure from the Disclosure and Barring Service that we consider acceptable.

Interview Process:

• All successfully shortlisted candidates will be invited to a Microsoft teams interview.

• Closing date for applications: to be confirmed- we reserve the right to close the vacancy early if we receive sufficient applications for the role.

• Interview date: to be confirmed

Carers First is an Equal Opportunities Employer

Positive Collaborative Ambitious

Team lead (Merton) Apply Now

There are currently 5.7 million unpaid carers in the UK, however carer charities estimate that number could be as high as 10.6 million. Their huge contribution saves our economy £162 billion each year - the cost of a second NHS. Each carer’s needs and situation are unique, but many face similar challenges. They can struggle to balance employment, finances, or their own wellbeing and time for themselves with their caring role. They may not be aware of the help and support available to them - and that is why we are here.

Carers First works directly with, and for, thousands of carers, providing personalised information and tailored support in the way that suits them: online, on the phone, or face to face in their local community. With the help of our supporters and volunteers, we can continue to be there for carers, helping them find balance, and to live their lives to the fullest - today, and for years to come.

Last year, we reached over 376,000 carers through digital services and face to face activities. We have been able to make a material difference in carers’ lives and we can evidence that carers feel more confident, informed and resilient in their caring role.

We are growing, and currently have over 50,000 carers registered with us.

When you join Carers First, you join a vibrant, inclusive, and supportive team who all have a shared interest in supporting unpaid carers to continue living their lives to the fullest, across the country. In a community dedicated to caring, we believe that our employees and volunteers really do make a difference, therefore, we emphasise the importance of learning and development, as well as actively encouraging them to develop their skills with our fantastic learning and development programme. This means that all of our team become the best that they can be, whilst helping others do the same.