Head of Services and Delivery

Wiltshire Police; Devizes; Hybrid; GBP 77,000 - 94,000; Full time

Benefits offered by this job

25 days annual leave

Bank holidays

Hybrid working (3 days in the office)

Free On-Site Gym membership

Wellbeing support

Job summary

Wiltshire Police is seeking a Head of Services & Delivery to lead the design, delivery and continual improvement of its digital, data and technology services. You will shape priorities, drive digital change and create high-performing products that support frontline policing and public value.

Based in a hybrid work model, you will influence the DDaT leadership team, manage risk and benefits, and build organisational capability to deliver trusted services that improve user experience and

Qualifications

• Senior experience in service design, product management, change delivery or technology leadership.
• Ability to translate organisational strategy into deliverable plans.
• Experience balancing user needs, risk, capacity and affordability in a largely COTS/SaaS environment.

Responsibilities

• Provide accountable leadership for DDaT services, products, delivery and change, from strategy to live operation.
• Own the end-to-end service and change lifecycle, ensuring services are conceived, delivered, transitioned, operated and retired in a controlled, value-led way.
• Translate organisational strategy, service roadmaps and national programmes into a coherent delivery portfolio.
• Lead prioritisation and sequencing across services and change, balancing user value, operational risk and strategic alignment.
• Establish robust governance and assurance across products, services and change for senior leaders.
• Ensure effective transition of change into live service, including readiness, supportability and training.
• Provide trusted insight to executive and governance forums on service health, risk and benefits.
• Lead and develop the service, product and delivery professions within DDaT, setting standards and career pathways.

Education

ITIL 4 Foundation certification

PRINCE2/MSP/AgilePM delivery qualifications

Relevant degree in digital, data, technology or service delivery leadership

Job description

Including a market supplement, the salary for this role is up to £85,773pa

DSE use (for a substantial part of work)

30/09/2026, 17:00

About us

At Wiltshire Police, we are dedicated to making our community a safer place for everyone. Our team is committed to upholding the highest standards of integrity, professionalism, and service. We believe in creating a supportive and inclusive environment where every member can thrive and make a meaningful impact. Whetheryou’rejust starting your career or looking to advance, Wiltshire Policeoffersa range of opportunities to grow and develop. Join us, and be part of a team that values courage, compassion, and dedication to public service. Help us to keep Wiltshire safe.

About our DDaT Services team

At Wiltshire Police,we'retransforming policing through Digital, Data and Technology. We recognisethatDDaTis no longer simply an enabler of policing; it is a strategic capability at the heart of how we protect communities, empower ourworkforceand deliver better public services. As we evolve from a traditional ICT function into a modern, user-centredDDaTorganisation,we'reembracing cloud technologies, automation, AI,dataand digital innovation to create smarter, moreconnectedand resilient services. Join us at the start of an ambitious transformation, where you'll have the opportunity to shape the future of digital policing, work with emerging technologies, influence meaningful change and build a rewarding career that makes a real difference to our organisation and the communities we serve.

About the role

As Head of Services & Delivery, you will lead the design, delivery and continual improvement of Wiltshire Police's digital,dataand technology services, ensuring they are user-focused,innovativeand trusted by those who rely on them. Working at the heart of ourDDaTleadership team, you will shape strategic priorities, drive meaningful digitalchangeand create the conditions for high-performing products and services to thrive. This is an exceptional opportunity to influence how technology enables frontline policing, improves userexperienceand delivers lasting public value.

What you will be doing

• Provide accountable leadership for DDaT services, products, delivery and change, ensuring coherence from strategy through to live operation.
• Own the end-to-end service and change lifecycle, ensuring services are conceived, delivered, transitioned, operated and retired in a controlled, value-led way.
• Translate organisational strategy, service roadmaps and national programmes into a coherent, achievable delivery portfolio.
• Lead prioritisation and sequencing across services and change, balancing user value, operational risk, affordability, capacity and strategic alignment.
• Establish robust governance and assurance across products, services and change, providing confidence to senior leaders and governance boards.
• Ensure effective transition of change into live service, including readiness, supportability, training and cutover arrangements.
• Provide trusted insight to executive and governance forums on service health and performance, delivery confidence, risk, dependencies and benefits.
• Lead and develop the service, product and delivery professions within DDaT, setting standards, building capability and creating clear career pathways.

About you and your experience

• You will bring credible senior experience in service design, product management, change delivery or technology leadership, with the ability to operate across complex priorities and live operational services.
• You will be confident translating organisational strategy and operational priorities into realistic, deliverable plans.
• You will understand how to balance user need, operational risk, capacity, affordability and long-term sustainability in a predominantly COTS and SaaS-based environment.
• You will hold ITIL 4 Foundation certification
• You will hold a recognised delivery or programme management qualification, such as PRINCE2, MSP or AgilePM.
• You will have a relevant degree, or equivalent senior professional experience, in digital, data, technology or service delivery leadership.

What we offer

• Professional development and training
• 25 days annual leave plus bank holidays, rising to 30 days
• Hybrid working (3 days in the office)
• Free On-Site Gym membership
• Physical and mental well-being support

Please note, all roles will be subject to a vetting procedure, some roles due to the nature of their work, will require additional security clearance.

Depending on the number of applications received, we reserve the right to close this role early.

We are proud of being a truly inclusive organisation who provides fair and equal consideration to all of our applicants. We encourage and welcome applications from people of all ages, genders, ethnicities, nationalities, disabilities, sexual orientation, religions or beliefs and of neuro divergence.

If there are any adjustments we could make to the recruitment and selection process to support you, please let us know.

In line with the recruitment process, this vacancy is open to applications from eligible internal candidates,policeofficers and external applicants, as applicable

Important information before you commence an application

You must allow time to complete your application fully as part complete pages do not autosave and the application system only remains active on a single page for a period of 60 minutes.

You may require the following detail to complete this application form:

• National Insurance Number
• Address information
• Referee information
• Full employment history including dates and any qualifications you may have attained
• Tattoos - you will also be requested to provide photos and describe of any visible tattoos you have

You may require the following documents to complete this application form:

• A copy of your photo card driving licence
• A downloaded DVLA summary showing full driving record
• A copy of your paper driving licence counterpart (Northern Ireland only)
• A copy of your British Passport or birth certificate (if a candidate does not have a passport, then they may use your birth certificate, but will need to provide a copy of a British passport once they have obtained one.)
• Copies of your qualifications relating to English and Maths (only). If applying for the Degree Holder Police Constable Apprenticeship, you will need a copy of your Degree Certificate.
• Clear, colour photos of any non-intimate tattoos
• Formal translation from a reputable source for any foreign language or symbol tattoos
• Any paperwork relating to discharged debts, CCJ, bankruptcy etc
• Deed poll certificate for any name changes