Head of Service - Security Systems & Engineering Lead

Ernest Gordon Recruitment; Liverpool; Hybrid; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Hybrid working

Company van

Enhanced holidays

Company benefits

Progression opportunities

Job summary

Ernest Gordon Recruitment is seeking a Head of Service with a security systems/engineering background to lead service and maintenance operations in Liverpool. The role offers £50,000 - £55,000 plus progression, enhanced holidays, a company van and hybrid working.

You will coordinate field engineers, oversee maintenance and repairs, manage key customer relationships and drive performance improvements across the service division.

Qualifications

• Experience in a Service Manager, Head of Service or Service Operations role.
• Background in security systems, engineering, access control or related technical industry.

Responsibilities

• Lead and manage service and maintenance operations.
• Coordinate field engineers and allocate service work effectively.
• Oversee planned maintenance, repairs and emergency breakdowns.
• Manage customer relationships and resolve escalated service issues.
• Monitor service performance, quality and operational efficiency.
• Work closely with installation, project management and commercial teams.

Skills

Service management

Head of Service

Service Operations

Job description

Ernest Gordon Recruitment is seeking a Head of Service with a security systems/engineering background to lead service and maintenance operations in Liverpool. The role offers £50,000 - £55,000 plus progression, enhanced holidays, a company van and hybrid working.

You will coordinate field engineers, oversee maintenance and repairs, manage key customer relationships and drive performance improvements across the service division.