Head of Service (Security Systems / Engineering)

Ernest Gordon Recruitment; West Kirby; Hybrid; GBP 50,000 - 55,000; Full time

Benefits offered by this job

Progression

Enhanced Holidays

Company Van

Hybrid Working

Company Benefits

Job summary

Ernest Gordon Recruitment seeks a Head of Service to own service operations in a growing security/engineering business in Liverpool. The role offers £50,000 - £55,000 plus progression, enhanced holidays, a company van and hybrid working.

You will lead service and maintenance operations, coordinate field engineers, oversee maintenance and breakdowns, and manage customer relationships to ensure high service performance.

Qualifications

• Experience in a Service Manager, Head of Service or Service Operations role.
• Background in security systems, engineering, access control or related technical industry.
• Ability to lead service and maintenance operations and coordinate field engineers.

Responsibilities

• Lead and manage service and maintenance operations.
• Coordinate field engineers and allocate service work effectively.
• Oversee planned maintenance, repairs and emergency breakdowns.
• Manage customer relationships and resolve escalated service issues.
• Monitor service performance, quality and operational efficiency.
• Collaborate with installation, project management and commercial teams.

Skills

Service management experience

Team leadership

Customer relationships

Job description

Head of Service (Security Systems / Engineering)

£50,000 - £55,000 + Progression + Enhanced Holidays + Company Van + Hybrid Working + Company Benefits

Liverpool

Are you a Service Manager or Head of Service from a security, engineering or technical background, looking to take ownership of service operations within a growing engineering business?

This company specialises in integrated security solutions, including bespoke security gates and barriers, CCTV, access control and perimeter protection systems for commercial and industrial clients.

On offer is the opportunity to take a leading role in developing and managing service operations, overseeing engineering teams, improving service delivery and maintaining strong customer relationships. You’ll help streamline processes, resolve escalated issues and ensure service and maintenance activities are delivered efficiently across the business.

This role would suit a Service Manager, Head of Service or Service Operations Manager from a security systems, access control, gates, barriers or engineering background looking to take on a senior office-based role with hybrid working.

The Role:

• Lead and manage service and maintenance operations
• Coordinate field engineers and allocate service work effectively
• Oversee planned maintenance, repairs and emergency breakdowns
• Manage customer relationships and resolve escalated service issues
• Monitor service performance, quality and operational efficiency
• Work closely with installation, project management and commercial teams

The Person:

• Experience in a Service Manager, Head of Service or Service Operations role
• Background in security systems, engineering, access control or a related technical industry

Reference Number: BBBH27746

Keywords: Head of Service, Service Manager, Service Operations Manager, Security Systems, Security Gates, Barriers, Access Control, CCTV, Perimeter Security, Electronic Security, Field Service Management, Maintenance Manager, Liverpool, Hybrid Working

We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered remuneration will be dependent on the extent of your experience, qualifications, and skill set.