Head of Service Delivery

Modix International; Slough; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Join a leading automotive brand as the Head of IT Service Delivery. This role involves orchestrating IT services across Europe, showcasing leadership in a dynamic team while steering service excellence. You'll leverage your extensive experience in IT service management and stakeholder engagement, ensuring operational efficacy while promoting an agile culture.

Benefits

Hybrid working model

Opportunities for career growth

Flexible working hours

Qualifications

• 5–10 years of experience in IT Service Delivery Management.
• Leadership in a complex, multi-site or multinational environment.
• Experience managing service KPIs and budgets.

Responsibilities

• Lead high-performing service teams and manage service delivery.
• Drive continuous improvement through data and insights.
• Act as a liaison between senior stakeholders and service providers.

Skills

Stakeholder management

Communication skills

Service quality

Continuous improvement

Education

ITIL certification

Job description

This is a Permanent , Full Time vacancy that will close in a month at 23:59 BST .

The Role

Head of IT Service Delivery

Join Cox Automotive Europe as our new Head of IT Service Delivery, where you’ll lead a dynamic team shaping the future of technology services across a global, innovative organisation.

About the Role

We're on the lookout for a strategic and hands-on leader to own the end-to-end delivery of IT services—covering Service Desk, End User Computing, Major Incident, Change & Problem Management, Service Transition, and Supplier Management.

As part of our Product & Technology Group, you'll drive a culture of service excellence, lead cross-functional improvements, and ensure a seamless experience for our teams and customers across Europe.

What You’ll Do

Lead and develop high-performing service teams

Own service management strategy aligned with ITIL and ISO standards

Ensure smooth operations, change management, and major incident response

Drive continual improvement through data, insight, and collaboration

Act as a key liaison between senior stakeholders, service providers, and CAPTG teams

Support the Director of Service & Infrastructure and deputise when needed

What You’ll Bring

5–10 years of experience in IT Service Delivery Management

Proven leadership in a complex, multi-site or multinational environment

Deep knowledge of ITIL (certified) and service frameworks

Strong stakeholder management and communication skills

Passion for service quality, customer satisfaction, and continuous improvement

Experience managing service KPIs, budgets, and external partners

Why Join Us?

Be part of a collaborative, people-first tech team powering a major automotive brand

Shape how IT services are delivered across the UK and Europe

Hybrid working model with flexibility and autonomy

Opportunities for career growth, innovation, and leadership impact

Ready to lead with purpose?

Apply now and help us deliver smarter, faster, better IT services across Cox Automotive Europe.

STRICTLY NO AGENCIES PLEASE

We work with a carefully selected set of recruitment partners and are not looking to add to our PSL.

We do not accept unsolicited CVs sent to the recruitment team or directly to a hiring manager. We will not be responsible for any fees related to unsolicited submissions.

Aneliese Platts
Senior Designer

“The people that work here are what sets Cox Automotive apart. We genuinely work as a team, and I feel the same level of support everywhere in the business. Working here is like a family away from home, but most importantly we have fun whilst doing it!”

Ann Fairbanks
Executive PA & Business Support

Ann Fairbanks
Executive PA & Business Support

“I wouldn’t be where I am today without Cox Automotive. The company has real culture of learning, pushing the boundaries and making YOU better. It’s all built on strong values that are more than just words, they’re acted on every single day.”

Gemma Hepple
National Operations Manager

Gemma Hepple
National Operations Manager

“In my nine years here, Cox Automotive has allowed me to learn, grow and hone my skills. There’s a real commitment to inclusion and diversity and today I am proud to be in what was historically perceived to be a ‘man’s’ role.”