Service Delivery Account Lead

Medtronic; London; On-site; GBP 65,000 - 85,000; Full time

Job summary

A leading company in healthcare technology seeks a professional to manage relationships and service delivery across London and the South of England. This role involves strategic collaboration with hospital management and optimizing healthcare operations. The ideal candidate holds a Master's degree and possesses extensive experience in healthcare environments.

Benefits

Competitive Salary

Flexible Benefits Package

Short-term incentive plan

Qualifications

• Several years of experience in healthcare environment.
• Experience dealing with hospital C-suite/senior management.
• Fluent in English, knowledge of regional language is a plus.

Responsibilities

• Take ownership of service delivery activities.
• Maintain stakeholder relationships and develop KPI dashboards.
• Manage and develop local ops staff onsite.

Skills

Team Management

Stakeholder Management

Healthcare Operations Management

Clinical Experience

Communication

Education

Master's degree in a relevant functional area

Tools

Lean 6 Sigma

Job description

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life Integrated Health Solutions (IHS) team members are seasoned professionals with in-depth knowledge of the healthcare value chain, as well as breadth of experience across multiple disciplines. They are able to partner with hospital management teams to drive complex transformational change, implement innovative growth strategies, streamline patient-focused care pathways and run and optimize operations.

In this role you will maintain and develop relationship with existing customer(s). You will act as the on-site first line Medtronic liaison for our customers and as the interface with C-suite and Sr. Management within our clients’ organizations.
This role is entirely on-site across London and the South of England and will require travel within the country and occasionally within EMEA (10-25%).

Responsibilities may include the following and other duties may be assigned:

• Take ownership of all service delivery activities at the mentioned account
• Develop and execute account specific action plans to deliver high quality services according contract
• Develop and maintain KPI dashboard to measure & track performance service delivery team
• Maintain stakeholder relationships within the account and governance structure related to the partnership
• Identify and collaborate with all the required IHS capabilities in a timely manner
• Ensure service delivery SLA's and contract profitability’s are optimized
• Manage, coach and develop local Medtronic IHS-NGC ops staff on sitepreventive actions

Required Knowledge and Experience:

• Master's degree in a relevant functional area
• Several years of experience in healthcare environment, healthcare value chain / operations management
• Clinical and/or CatLab experience
• Experience in dealing with hospital C-suite / senior management / stakeholders
• Experience in people and team management
• Fluent in English, both written and spoken, knowledge of regional language
• Lean 6 Sigma knowledge and experience a plus

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here