Head of Scheduling

Arcus Solutions; West Midlands; On-site; GBP 50,000 - 90,000; Full time

Job summary

Join a dynamic business as the Head of Scheduling Operations, where your leadership and strategic expertise will drive operational excellence. This high-impact role involves managing a complex scheduling function and leading a team of up to 50 professionals. You'll leverage technology improvements, manage budgets, and ensure compliance with KPIs while fostering a culture of continuous improvement. Collaborate with internal and external stakeholders to deliver high-quality services in the Facilities Management sector. If you're ready to take your career to the next level and make a real impact, this is the opportunity for you.

Qualifications

• Degree educated in Business, Supply Chain, Engineering, or related fields.
• Six Sigma qualification or equivalent experience in process improvement.

Responsibilities

• Lead and manage a first-class scheduling team for operational excellence.
• Drive continuous improvement and manage functional budgets effectively.
• Deliver analytical reporting to support strategic decision-making.

Skills

Leadership

Stakeholder Management

Analytical Skills

Problem-Solving

Communication Skills

Budget Management

Continuous Improvement

Education

Degree in Business

Degree in Supply Chain

Degree in Engineering

Tools

ERP Systems

Scheduling Software

Job description

Why Join Us

We're on the lookout for an experienced and driven Head of Scheduling Operations to lead and manage our field engineering job scheduling function. You'll be at the heart of our operational and strategic planning - ensuring seamless scheduling of work to Engineers, Technicians, and Specialist Field Teams across both planned and reactive maintenance services for our diverse client base.

This is a high-impact leadership role, requiring an individual that is comfortable interpreting data, is up to speed with the latest technology and planning methodology and at ease making tactical and strategic operational decisions. We are looking for an individual who has the gravitas to lead and engage a team of up to 50 colleagues and develop strong stakeholder relationships to drive service delivery, customer satisfaction, and compliance of contractual KPIs.

• Lead the day-to-day operation of a first-class scheduling team, ensuring excellence in service delivery.
• Manage colleague engagement and develop colleague skill sets by empowering and imparting knowledge.
• Leverage, navigate and lead technology improvements that improve our service delivery results. Manage reactive and proactive work planning to meet customer needs and compliance standards.
• Own and drive the work order lifecycle and scheduling strategy.
• Forecast and manage resource demand to meet current and future operational needs.
• Drive continuous improvement and innovation across systems, processes, and people.
• Manage functional budgets effectively while maintaining service levels and optimising costs.
• Implement and monitor output-based metrics to evaluate planning effectiveness and drive improvements.
• Deliver analytical reporting and insights to support strategic decision-making.
• Lead, mentor, and develop a high-performing scheduling management team.
• Champion Health & Safety, Equality, Diversity, and Inclusion across the function.
• Actively participate in client governance, service reviews, and new client mobilisation projects.
• Collaborate cross-functionally with internal stakeholders and external clients to ensure excellence in operational delivery.

Qualifications:

• Degree educated in Business, Supply Chain, Engineering, or related field disciplines.
• Six Sigma qualification or equivalent experience in process improvement methodologies.

Experience & Skills:

• Proven track record & experience of managing a complex scheduling function (Facilities Management background, logistics, manufacturing highly desirable).
• Strong leadership credentials with experience managing multifunctional teams in a fast-paced environment.
• Experience working with ERP systems and scheduling/helpdesk software.
• Excellent stakeholder management and communication skills.
• Strong commercial acumen and budget management experience.
• Demonstrated ability to drive continuous improvement and manage change projects via six sigma or related methodology.
• Analytical mindset with problem-solving skills and a strategic outlook.

This is a fantastic opportunity to join a dynamic business where your strategic and operational expertise will make a real impact. You'll work alongside committed professionals, delivering high-quality services and contributing to our continued growth and innovation in the Facilities Management space.

Interested?
Apply now and take your career to the next level with a business that values leadership, innovation, and service excellence.