Head of Retail Ops & Facilities - Multi-site Excellence Lead

VanWonen; Norwich; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Angling Direct is seeking a commercially focused Head of Retail Operations & Facilities to lead the end-to-end retail operating model across our nationwide estate. You will partner with the COO and store leadership to drive operational excellence, optimise labour deployment, and manage facilities, safety and compliance at scale.

You will shape processes, implement new initiatives, and ensure budgets, targets and performance standards are met while delivering meaningful improvements.

Qualifications

• Significant experience in multi-site retail operations.
• Experience within a central retail operations or leadership role.
• Strong ability to turn strategy into practical store operations.
• Good financial and supplier management skills.

Responsibilities

• Own and continuously improve the retail operating model and store procedures.
• Coordinate and prioritise store workloads to protect peak trading periods and maximise productivity.
• Develop seasonal payroll budgets and store deployment strategies.
• Lead operational delivery of retail projects and change programmes.
• Oversee Merchandising and Space Planning to ensure effective layouts.
• Manage central communications to stores and provide operational updates.
• Lead facilities management strategy and supplier relationships across sites.
• Drive compliance, safety, resilience and sustainability initiatives.

Skills

Multi-site operations

Retail leadership

Budget ownership

Facilities management

Data analytics

Tools

BI tools

AI-enabled tech

Job description

Angling Direct is seeking a commercially focused Head of Retail Operations & Facilities to lead the end-to-end retail operating model across our nationwide estate. You will partner with the COO and store leadership to drive operational excellence, optimise labour deployment, and manage facilities, safety and compliance at scale.

You will shape processes, implement new initiatives, and ensure budgets, targets and performance standards are met while delivering meaningful improvements.