Head of Retail & E‑Commerce Growth

CRISIS UK; Greater London; On-site; GBP 63,000 - 85,000; Full time

Benefits offered by this job

Competitive salary

Interest free travel loans

Pension scheme with employer-contrib.

28 days annual leave (pro rata)

Enhanced parental pay

Flexible working hours 10am-4pm

Wellbeing leave

Job summary

Crisis UK is seeking a Head of Retail and E‑Commerce to lead our multi-site retail and online store from a London base. You will shape a robust, high‑performing operation that drives income for our mission to end homelessness.

The role offers a clear path to a director‑level position, with responsibility for growth across shops, warehouse and digital channels. You will lead cross‑functional teams, champion equitable leadership, and use commercial insight to stretch our reach and impact while

Qualifications

• Experience leading multi-site retail, e-commerce or commercial operations.
• Strong track record of income growth and profitability targets.
• Experience leading change or business transformation.
• Confident people leader with large, geographically dispersed teams.
• Strong commercial and financial acumen with budget management.

Responsibilities

• Lead across Crisis’ retail shops and growing online store.
• Grow sales and expand digital reach while maintaining mission.
• Develop and lead high-performing, geographically dispersed teams.
• Build strong commercial foundations without losing sight of homelessness goals.
• Plan shop locations and drive performance across channels.

Skills

Multi-site retail leadership

Income growth track record

Change management

People leadership

Financial acumen

Mission-driven leadership

Job description

Crisis UK is seeking a Head of Retail and E‑Commerce to lead our multi-site retail and online store from a London base. You will shape a robust, high‑performing operation that drives income for our mission to end homelessness.

The role offers a clear path to a director‑level position, with responsibility for growth across shops, warehouse and digital channels. You will lead cross‑functional teams, champion equitable leadership, and use commercial insight to stretch our reach and impact while