Head of Property Management

Carter Jonas; Oxford; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Group pension

Flexible benefits

Referral schemes

Generous annual leave

Job summary

Carter Jonas in Oxford seeks an experienced Head of Property Management to lead and develop the Property Management Department. You will oversee a residential portfolio, drive compliance, and lead a high-performing team, with a focus on client satisfaction and growth.

The role combines strategic leadership with hands-on management, requiring strong technical knowledge, people management skills, and a commercial mindset. Flexible working options include one day per week remote.

Qualifications

• Significant experience in residential property management, ideally within a leadership role.
• Strong track record of handling a substantial residential portfolio.
• Excellent knowledge of residential lettings legislation and compliance requirements.
• Experience managing landlord and tenant disputes.
• Strong customer service and relationship management skills.
• Excellent communication and negotiation skills.
• Commercial awareness and problem-solving capability.
• Ability to work under pressure and manage competing priorities.

Responsibilities

• Lead, motivate and develop the Property Management team.
• Set departmental objectives, KPIs and service standards.
• Foster a positive, accountable and customer-focused culture.
• Recruit, onboard and mentor new team members.
• Oversee the management of the company's residential property portfolio.
• Ensure all properties are managed efficiently and in accordance with landlord instructions.
• Monitor service delivery and maintain high levels of client satisfaction.
• Compliance & Risk Management
• Ensure compliance with all current lettings and property management legislation.
• Monitor adherence to Gas, Electrical and Fire Safety legislation
• Maintain robust compliance systems and audit procedures.
• Maintenance & Contractor Management
• Identify opportunities to enhance service delivery and increase client retention.
• Analyse management fee performance and income opportunities.
• Work closely with the Lettings agency team to support business growth.
• Identify opportunities for operational efficiencies and service enhancements.

Skills

Property management

Leadership

Customer service

Compliance

Gas safety

Electrical safety

Fire safety

Negotiation

Portfolio management

People management

Job description

We are seeking an experienced and proactive Head of Property Management to lead and develop our Property Management Department in Oxford. The successful candidate will be responsible for overseeing a residential portfolio, ensuring compliance with all relevant legislation, delivering exceptional customer service, and leading a high performing team.

This is a senior position requiring strong technical knowledge of residential property management, excellent people management skills, and a commercial mindset. The role will play a key part in driving client retention, operational efficiency, and business growth.

Working hours are 8.45am to 5.30pm, with the flexibility to work from home one day per week.

Alongside a highly competitive salary, we provide an excellent benefits package that gives you the flexibility to choose what matters most to you. From purchasing additional holiday and accessing a health cash plan to taking advantage of our cycle to work scheme, our flexible benefits offering is designed to support your lifestyle both inside and outside of work.

• Lead, motivate and develop the Property Management team.
• Set departmental objectives, KPIs and service standards.
• Foster a positive, accountable and customer-focused culture.
• Recruit, onboard and mentor new team members.
• Oversee the management of the company's residential property portfolio.
• Ensure all properties are managed efficiently and in accordance with landlord instructions.
• Monitor service delivery and maintain high levels of client satisfaction.
• Compliance & Risk Management
• Ensure compliance with all current lettings and property management legislation.
• Monitor adherence to Gas, Electrical and Fire Safety legislation
• Maintain robust compliance systems and audit procedures.
• Maintenance & Contractor Management
• Identify opportunities to enhance service delivery and increase client retention.
• Analyse management fee performance and income opportunities.
• Work closely with the Lettings agency team to support business growth.
• Identify opportunities for operational efficiencies and service enhancements.

What Will It Take to Be Successful?

• Significant experience in residential property management, ideally within a leadership role.
• Strong track record of handling a substantial residential portfolio.
• Excellent knowledge of residential lettings legislation and compliance requirements.
• Experience managing landlord and tenant disputes.
• Strong customer service and relationship management skills..
• Excellent communication and negotiation skills.
• Commercial awareness and problem-solving capability.
• Ability to work under pressure and manage competing priorities.

We offer a highly competitive rewards package including group pension, flexible benefits, referral schemes and generous annual leave.

As an equal opportunity employer, we are dedicated to driving diversity and inclusion in the workplace. Learning and development is important to us; we encourage everyone to continue developing to optimise their performance and fulfil their potential. We have an agile flexible working policy; many of our team work flexibly, we would be happy to talk to you about how this could work for you. We enjoy what we do, and we do it well, which is why 80% of our business comes from repeat clients.

About us:

Since 1855, Carter Jonas has grown to be one of the largest and most respected property consultancies in the UK with a network of 34 offices across England and Wales, employing more than 1,000 partners and employees.

Our tailored service and Simply Better Advice have enabled us to forge lasting, intelligent and trusting partnerships with our clients. These long-standing relationships are our most important and most closely protected asset. From private landowners to local authorities, pension funds to farmers – our universe of client experience is among the most varied in UK property.

We employ the very best people. We are a place where people want to work, and our culture is both collaborative and business minded. We have experts in every field who deliver long term advice that enhances our clients’ future prosperity.

Ahead of the curve, we are pioneering in the use of technology within the property industry, making Carter Jonas a hugely exciting place to work.

Our values:

• Approachable – We treat every relationship with respect, integrity, and warmth
• Effective – We do what we say we will, we do it well and we are accountable
• Ambitious – We are ambitious for our clients and for our firm

We look to recruit individuals who represent our core values, but who can also demonstrate the six Carter Jonas competencies that are the foundation of our career pathways. These competencies will aide their personal development in the business, and comprise of:

• Communication - Ensures effective, clear, and relevant communications in support of business objectives
• People - Demonstrates leadership in conduct and effectively manages and develops people to optimise performance through others
• Business Development & Client Care - Ensures effective communication to facilitate excellent client care and collaboration and pursuing opportunities for increased business and profit mindful of the Firm’s heritage and values
• Use of Technology - Modern, Agile, Digital Employee
• Teamwork - Recognises the importance of working with others, to collaborate and co-operate to achieve business
• Personal Effectiveness & Productivity- Engage, promote, and adhere to compliance requirements including all internal processes and procedures which manage risk and enhance productivity.