Head of Property Management

TSA Surveying Ltd; Leeds; On-site; GBP 40,500 - 49,500; Full time

Benefits offered by this job

Performance-related bonuses

Retail and lifestyle discounts

Employee Assistance Programme

Enhanced family leave policies

Pension scheme

Funded professional development

Job summary

TSA Surveying Ltd is hiring a Head of Property Management for their Leeds office. This pivotal role involves leading a large property management team and ensuring high standards in service delivery. Candidates must be ARLA qualified and possess a strong background in managing property portfolios. The position offers a salary of £45,000, performance bonuses, and benefits including professional development opportunities and a supportive culture. This is a chance to significantly impact a growing business.

Qualifications

• Essential ARLA qualified.
• Strong track record managing large property management teams.
• Hands-on leader with coaching and development skills.
• Operationally strong with process improvement capacity.
• Experienced in dealing with escalations and complex issues.
• Highly organized and resilient.

Responsibilities

• Oversee property management function and team delivery.
• Lead and develop a large team of Property Managers.
• Manage key relationships with landlords and clients.
• Drive operational improvements and implement best practices.
• Report on performance to senior leadership.
• Handle complex client complaints.
• Identify improvements in underperforming areas.

Skills

Leadership and team management

Property management expertise

Operational improvement

Complaint resolution

Organizational skills

Education

ARLA qualification

Tools

Property management systems (Reapit preferred)

Job description

Head of Property Management – Leeds – (LS1) - £45,000 + Benefits

I’m currently working with a well-established and highly regarded lettings agency, part of a leading UK-wide property group, who are looking to appoint an experienced Head of Property Management to lead their Leeds operation.

This is a key leadership role, ideal for someone who has a strong background in managing large property portfolios and is confident driving performance, improving processes, and leading high-performing teams.

The Role

You’ll take full responsibility for overseeing a sizeable property management function, leading a team of Property Managers and ensuring service delivery is consistent, efficient, and client-focused.

Key areas of responsibility include:

• Leading, mentoring, and developing a large team
• Managing relationships with key portfolio landlords and clients
• Overseeing onboarding and training of new team members
• Driving operational improvements and implementing best practice
• Working closely with senior leadership to report on performance and progress
• Handling complex and escalated complaints
• Identifying and delivering improvements across underperforming areas

About You

• ARLA qualified (essential)
• Strong track record managing large property management teams and portfolios
• Confident leader with a hands‑on approach to coaching and development
• Operationally strong, with the ability to streamline processes and improve performance
• Experienced in handling escalations and resolving complex issues
• Familiar with property management systems (Reapit experience would be advantageous)
• Highly organised, resilient, and comfortable managing multiple priorities

What’s on Offer

• Salary between £45,000
• Performance-related bonuses
• Access to a wide range of retail and lifestyle discounts
• Employee Assistance Programme
• Enhanced family leave policies
• Pension scheme
• Funded professional development and qualifications
• Regular team socials and a strong collaborative culture

This is a fantastic opportunity to join a growing business where you can genuinely make an impact, shape a team, and progress your career within a larger group structure.

If you’re an experienced Property Management leader looking for your next step, I’d be keen to speak with you.