Head of Product - Selling

loveholidays; Greater London; On-site; GBP 70,000 - 100,000; Full time

Job summary

loveholidays seeks a Lead Product Manager for its Selling department, focused on enhancing holiday search and checkout experiences. The role involves navigating product strategy, driving development within an agile environment, and collaborating closely with key stakeholders while mentoring a team of PMs. The company offers a vibrant atmosphere for professional growth and numerous benefits, including generous holiday allowances and training opportunities.

Benefits

Company pension contributions at 5%

Individualised training budget

Discounted holidays for you and friends

25 days of holidays plus public holidays

Enhanced maternity/paternity leave

Cycle to work scheme

Season ticket loan

Eye care vouchers

Qualifications

• Proven experience in product management, ideally in B2C.
• Experience in product analytics and cross-functional teams.
• Strong communication skills to align stakeholders.

Responsibilities

• Set and manage the Selling platform strategy.
• Drive product development and delivery.
• Define and monitor Platform Selling KPIs.

Skills

Product management

B2C marketplaces

Product analytics

Communication

Stakeholder management

Tools

BigQuery

Job description

Why loveholidays?

At loveholidays - we trailblaze together. We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.

Technology at loveholidays underpins our vision to become the most loved OTA in Europe. We drive cutting-edge innovation and technical excellence to futureproof the business. Our systems process trillions of daily holiday offers, we deploy over a thousand times a month, serving thousands of requests per second. This is where you can accelerate your growth by solving complex challenges and broadening your skillset.

Join us to create impact for our future in a new growth phase, owning your success and contributing to shared goals. We actively talk about technology and adhere to our key technology principles that have guided us this far. We are growing and have ambitious plans to expand across Europe, employing the best minds and technology to let us do this.

About the team:

In order to scale our platform at loveholidays, we have split it into four departments made up of cross functional product teams, all operating in an agile environment.

The Selling department is responsible for building the best holiday search experience for customers - searching through trillions of offers and ensuring a seamless checkout experience through both our app and web as well as providing our selling commercial teams the tools they need to optimise our marketing activity, on site experience and pricing. Areas of responsibility include our search platform, checkout, revenue management platform, performing marketing platform, CRM platform and content engineering.

Our other departments are:

• Managing - Looks after the entire post-booking journey, from managing the customers booking through our app to the call centre tooling and chatbot that services all our customers’ needs

• Supplying - the teams responsible for hotel, flight and ancillary supplier integrations, including data ingestion and reservation APIs, with a focus on optimising breadth of choice, cost & availability accuracy and the successful fulfilment of holiday package components
• Core engineering - the teams that provide systems and infrastructure that solve common technological problems to take advantage of the related economies of scale and increase the impact of technology expertise, forming the foundation systems are built on - such as our infrastructure and content management systems.

Your day-to-day:

• Set and manage the Selling platform strategy alongside the Head of Engineering and Director of Design & Research
• Work closely with the VP of Product, CPO and other Heads of Product to align on our overall product strategy and collaborate with key commercial partners including marketing and supply
  
• Drive product development and delivery through amazing prioritisation, setting the pace of the teams and unblocking execution
• Drive a detailed understanding of the performance of our selling product and its impact to both short and long term trading performance - driving a culture of commercial impact and delivery throughout the selling platform teams
• Define and monitor our Platform Selling KPIs and evolve them over time as the business changes
• Manage, grow and mentor a group of PMs across the Selling department
• Work closely with our designers on product discovery, research and the evolution of our search by deeply understanding our customers and their needs
• Work with internal stakeholders including the CMO, CPO and CDO, communicate progress through steering with the leadership team and be part of product leadership to steer other product areas
• Manage the Selling product budget and evolve the team structures alongside the Head of Engineering

Your skillset:

• Proven experience in product management ideally focused on B2C marketplaces, and have held a Lead / Leadership position in product or technology
• Successful in shipping new and existing customer products and can talk about key metrics and failures around them
• Great written and verbal communication skills and an ability to bring stakeholders on the Selling journey
• Experience in product analytics and tools like BigQuery to unlock insights and give the team visibility into metrics
• You’ve worked in cross functional, autonomous teams and have experience doing internal research for customers with a strong understanding of product discovery
• A passion for building exceptional products that delight customers and drive business value

Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits:

• Company pension contributions at 5%
• Individualised training budget for you to learn on the job and level yourself up
• Discounted holidays for you, your family and friends
• 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
• Enhanced maternity/paternity leave
• Cycle to work scheme, season ticket loan and eye care vouchers

At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.

The interview journey:

• TA Intro - 30 mins
  
• 1st stage interview with CPO
  
• Case Study - present a product strategy case study to our CPO and other key stakeholders
  
• Competency interviews with our head of engineering and a senior commercial stakeholder
  
• Final stage - with our CMO or CEO