Head of Process Excellence & Business Change

SmartestEnergy Business Limited; Greater London; Hybrid; GBP 110,000 - 150,000; Full time

Benefits offered by this job

Flexible working

Job summary

SmartestEnergy Business Limited is seeking a Head of Process Excellence & Business Change in London. You will lead a team delivering end-to-end process design and sustainable change, aligning initiatives with enterprise priorities and measurable outcomes.

You will establish governance, drive continuous improvement using Lean, Six Sigma and Agile, and collaborate with Transformation and IT to translate strategy into lasting business impact. Hybrid working applies.

Qualifications

• Extensive leadership in business transformation and change programmes.
• Expertise in end-to-end process design, Lean, Six Sigma, and Agile.
• Proven governance, KPIs, benefits realisation and risk management.
• Experience with digital transformation tools (Power BI, Visio/ARIS/Signavio).
• Able to influence senior stakeholders and drive sustainable change.

Responsibilities

• Lead a team of Business Process Owners and change professionals.
• Shape how the organisation designs, improves and embeds end-to-end processes.
• Align transformation with enterprise priorities and measurable outcomes.
• Establish governance and a community of practitioners for ongoing improvement.

Skills

Leadership

Change management

Cross-functional collaboration

Workshops facilitation

Stakeholder engagement

Governance

Performance reporting

Process design

Tools

Power BI

Excel

Visio

ARIS

Signavio

Job description

Head of Process Excellence & Business Change

Department Strategy & Business Development

Locations London

Remote status hybrid

Employment type none

Reporting to the VP – Transformation, you will play a critical role in enabling strategic growth and delivering sustainable transformation across the organisation. Leading a team of Business Process Owners and change professionals, you will shape how the organisation designs, improves and embeds end-to-end processes and business change initiatives—ensuring they are scalable, future-fit and aligned to enterprise priorities. Working closely with business leaders, Transformation and IT, you will connect operational needs with strategic ambition and ensure that transformation translates into measurable, lasting business outcomes.

This is a high-impact leadership role for someone who can bring structure, consistency and momentum to process excellence and change. You will establish and evolve enterprise-wide approaches to process optimisation, continuous improvement and change adoption, using disciplines such as Lean, Six Sigma, Agile and structured change management. By building strong process ownership, robust governance and a high-performing community of practitioners, you will help create a culture of operational excellence and organisational readiness—ensuring improvements are not only designed effectively, but adopted, embedded and sustained across the enterprise.

What skills/experience do I need to be successful?

Substantial experience across business transformation, process improvement, operational excellence and business change;

Strong expertise in end-to-end process design, continuous improvement and change adoption, using Lean, Six Sigma, Agile and recognised change methodologies;

Experience in process/change governance, KPIs, benefits realisation, risk management and performance reporting;

Experience with digital transformation and tools such as Power BI, Excel and process modelling platforms (e.g. Visio, ARIS or Signavio);

Proven ability to lead cross-functional teams, influence senior stakeholders, facilitate workshops and embed sustainable change.

What sets us apart?

Global Impact: With offices in the UK, US, and Australia, and plans for further expansion, you'll be part of a dynamic, globally-minded team, with opportunities to explore new markets and make a difference on a global scale.

Flexible Working: Embrace the freedom to work from anywhere in the world for up to 30 days a year. We prioritize work-life balance, recognizing that your well-being matters. Find out more here.

Commitment to Diversity and Inclusion: We celebrate our diverse culture and value individuals irrespective of background, disability, religion, gender identity, sexuality, or ethnicity. Join a team where diversity is not just welcomed but celebrated as a key driver of growth and innovation.

What does hybrid working mean to us?

Hybrid working typically means 2 days in the office location listed on this advert and 3 days working at home each week. Some occasional travel to our other offices may be required.

What happens next?

Once we receive your application, it will be reviewed by a human – no bots here! The average process typically takes around 2-3 weeks, with 2 stages of video interviews using Teams. However, this can vary depending on the role. We may invite you for a face-to-face meeting or require only 1 video interview. If you have any questions or need support, our Recruitment Team is here to assist you.

We're committed to making the application process easy and comfortable. Let us know how we can help you with any reasonable adjustments that can be tailored to your needs. At the bottom of each of our adverts you can find one of our recruitment teams' contact details. Please reach out so we can discuss with you further.