Head of Premium Experience & Renewals

Tottenham Hotspur Football Club; Greater London; On-site; GBP 65,000 - 90,000; Full time

Job summary

Tottenham Hotspur Football Club is seeking a Premium Experience Manager to lead the Premium Experiences Team, elevating member services and revenue.

You will mentor a team, drive renewals, manage high-value accounts, and shape premium events and experiences across matchdays and beyond. The role requires strategic thinking, stakeholder relationship skills, and a passion for delivering exceptional client service within a fast-paced sports environment.

Qualifications

• Minimum 2 years in a senior role in premium sales or memberships.
• Proven track record in meeting revenue or renewal targets.
• Excellent CRM, reporting, and stakeholder engagement.
• Strong leadership and team development abilities.

Responsibilities

• Lead and develop Premium Experiences team.
• Drive member renewals and account management KPIs.
• Collaborate to maximise premium memberships and revenue.
• Monitor performance and report to senior management.
• Manage client meetings on- and off-site.
• Grow portfolio of premium members and corporate accounts.
• Maintain high service standards and brand integrity.
• Coordinate member events and on-site experiences.

Skills

Premium sales

Account management

Leadership

Client relationships

Negotiation

Tools

CRM systems

Salesforce

Zendesk

Ticketmaster XR

MS Office

Job description

Tottenham Hotspur Football Club is seeking a Premium Experience Manager to lead the Premium Experiences Team, elevating member services and revenue.

You will mentor a team, drive renewals, manage high-value accounts, and shape premium events and experiences across matchdays and beyond. The role requires strategic thinking, stakeholder relationship skills, and a passion for delivering exceptional client service within a fast-paced sports environment.