Head of Performance & Insights

Kingfisher; Southampton; Hybrid; GBP 90,000 - 130,000; Full time

Job summary

Kingfisher is seeking a leader to head Performance & Insights for Technology, delivering a clear line of sight between strategy and outcomes. The role guides the development of performance measures, governance and data quality to enable evidence-based decision making.

The ideal candidate will drive maturity in performance management, partner with senior stakeholders, and lead a team to deliver actionable insights and continuous improvement.

Qualifications

• Strong experience leading performance, strategy, planning or transformation in a large Technology organisation.
• Proven expertise in performance frameworks (OKRs, KPIs) and organisational health measures.
• Experience with performance reporting, analytics, automation and visualisation tools, plus data governance.
• Strong analytical and strategic thinking; translate data into actionable improvements.
• Ability to influence senior stakeholders across a matrix organisation.
• Impactful communication and storytelling with executive-level recommendations.

Responsibilities

• Lead development and evolution of Technology Performance Framework and OKR approach.
• Own the Technology performance cadence, measures and governance.
• Define measures with clear ownership, definitions, data quality and reporting.
• Translate complex data into executive-ready insight and recommendations.
• Build partnerships with Technology, Finance, Portfolio and business stakeholders.
• Develop the Performance & Insights team through coaching and governance.

Skills

Performance leadership

OKRs

KPIs

Data analytics

Tools

Analytics tools

Visualization tools

Job description

Overview

We’re Kingfisher, A team made up of over 70,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.

This role leads the Performance & Insights capability for Technology, creating a clear, trusted and Tech-wide view of how well Technology is delivering its strategy, value and outcomes. It brings together strategic, operational, organisational and value-based measures through the Technology Performance Framework and OKRs, to create a clear line of sight between strategic objectives, operational performance and measurable progress. By partnering across Technology, the role supports senior leaders with sharper insight for decision making, helps identify performance trends and trade-offs, and drives continuous improvement in how Technology measures, understands and improves performance.

What's the job?

• Lead the development and ongoing evolution of the Technology Performance Framework and OKR approach, embedding consistent standards for measuring performance, value and organisational health.
• Own and continuously improve the Technology performance cadence, measures and governance, providing senior leaders with a clear view of progress against strategic objectives.
• Define and embed strategic, operational and organisational measures, ensuring clear ownership, consistent definitions, strong data quality and effective use of reporting, automation and AI.
• Translate complex data into executive-ready insight, narratives and recommendations that support strategic decision-making, prioritisation, accountability and action.
• Build trusted partnerships across Technology, Finance, Portfolio and business stakeholders, acting as a trusted advisor to the Technology Leadership Team through evidence-led insight and
• Drive the maturity of Technology performance management, turning insight into continuous improvement while leading and developing the Performance & Insights team and building capability through coaching, frameworks and governance standards.

What you'll bring

• Strong experience leading performance, strategy, planning or transformation activities within a complex Technology organisation.

• Proven expertise in performance frameworks, including OKRs, KPIs and organisational health measures, and in supporting senior performance reviews and decision-making forums.
• Experience with performance reporting, analytics, automation and visualisation tools, alongside a strong understanding of data quality and governance.

• Strong analytical and strategic thinking, with the ability to turn data into insight, action and measurable improvement.

• Ability to influence, challenge and align senior stakeholders across a matrix organisation, including in ambiguous or fast-paced environments.

• Impactful communication and storytelling skills, translating performance insights into clear executive recommendations.

How We WorkWe believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations. On average, around 60% of your time will involve in-person collaboration.

We value the perspectives new team members bring and encourage you to apply - even if you don’t meet 100% of the requirements.

What We OfferAn inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here.

We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Scroll down below to find out more about our benefits.

Diversity & InclusionOur customers come from all walks of life - and so do we. We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.

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