Head of Performance & Insights
Kingfisher plc
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Benefits offered by this job
Job summary
Kingfisher plc is seeking a leader to head Technology Performance & Insights, delivering a clear, trusted view of Technology strategy, value and outcomes. You will partner with senior leaders to drive performance across the Technology organisation and shape the Performance Framework and OKRs.
You will lead a team, establish governance, and translate complex data into executive-ready insights for strategic decision-making.
Qualifications
- Strong experience leading performance, strategy, planning or transformation activities within a complex Technology organisation.
- Proven expertise in performance frameworks, including OKRs, KPIs and organisational health measures.
- Experience with performance reporting, analytics, automation and visualisation tools.
- Strong analytical and strategic thinking, with the ability to turn data into insight, action and measurable improvement.
- Ability to influence, challenge and align senior stakeholders across a matrix organisation.
- Impactful communication and storytelling skills, translating performance insights into clear executive recommendations.
Responsibilities
- Lead the development and ongoing evolution of the Technology Performance Framework and OKR approach, embedding consistent standards for measuring performance, value and organisational health.
- Own and continuously improve the Technology performance cadence, measures and governance, providing senior leaders with a clear view of progress against strategic objectives.
- Define and embed strategic, operational and organisational measures, ensuring clear ownership, consistent definitions, strong data quality and effective use of reporting, automation and AI.
- Translate complex data into executive-ready insight, narratives and recommendations that support strategic decision-making, prioritisation, accountability and action.
- Build trusted partnerships across Technology, Finance, Portfolio and business stakeholders, acting as a trusted advisor to the Technology Leadership Team through evidence-led insight and
- Drive the maturity of Technology performance management, turning insight into continuous improvement while leading and developing the Performance & Insights team and building capability through coaching, frameworks and governance standards.
Skills
Job description
We’re Kingfisher, A team made up of over 70,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.
This role leads the Performance & Insights capability for Technology, creating a clear, trusted and Tech-wide view of how well Technology is delivering its strategy, value and outcomes. It brings together strategic, operational, organisational and value-based measures through the Technology Performance Framework and OKRs, to create a clear line of sight between strategic objectives, operational performance and measurable progress. By partnering across Technology, the role supports senior leaders with sharper insight for decision making, helps identify performance trends and trade-offs, and drives continuous improvement in how Technology measures, understands and improves performance.
We’re Kingfisher, A team made up of over 70,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama and Koctas to life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.
This role leads the Performance & Insights capability for Technology, creating a clear, trusted and Tech-wide view of how well Technology is delivering its strategy, value and outcomes. It brings together strategic, operational, organisational and value-based measures through the Technology Performance Framework and OKRs, to create a clear line of sight between strategic objectives, operational performance and measurable progress. By partnering across Technology, the role supports senior leaders with sharper insight for decision making, helps identify performance trends and trade-offs, and drives continuous improvement in how Technology measures, understands and improves performance.
- Lead the development and ongoing evolution of the Technology Performance Framework and OKR approach, embedding consistent standards for measuring performance, value and organisational health.
- Own and continuously improve the Technology performance cadence, measures and governance, providing senior leaders with a clear view of progress against strategic objectives.
- Define and embed strategic, operational and organisational measures, ensuring clear ownership, consistent definitions, strong data quality and effective use of reporting, automation and AI.
- Translate complex data into executive-ready insight, narratives and recommendations that support strategic decision-making, prioritisation, accountability and action.
- Build trusted partnerships across Technology, Finance, Portfolio and business stakeholders, acting as a trusted advisor to the Technology Leadership Team through evidence-led insight and
- Drive the maturity of Technology performance management, turning insight into continuous improvement while leading and developing the Performance & Insights team and building capability through coaching, frameworks and governance standards.
- Lead the development and ongoing evolution of the Technology Performance Framework and OKR approach, embedding consistent standards for measuring performance, value and organisational health.
- Own and continuously improve the Technology performance cadence, measures and governance, providing senior leaders with a clear view of progress against strategic objectives.
- Define and embed strategic, operational and organisational measures, ensuring clear ownership, consistent definitions, strong data quality and effective use of reporting, automation and AI.
- Translate complex data into executive-ready insight, narratives and recommendations that support strategic decision-making, prioritisation, accountability and action.
- Build trusted partnerships across Technology, Finance, Portfolio and business stakeholders, acting as a trusted advisor to the Technology Leadership Team through evidence-led insight and
- Drive the maturity of Technology performance management, turning insight into continuous improvement while leading and developing the Performance & Insights team and building capability through coaching, frameworks and governance standards.
- Strong experience leading performance, strategy, planning or transformation activities within a complex Technology organisation.
- Proven expertise in performance frameworks, including OKRs, KPIs and organisational health measures, and in supporting senior performance reviews and decision-making forums.
- Experience with performance reporting, analytics, automation and visualisation tools, alongside a strong understanding of data quality and governance.
- Strong analytical and strategic thinking, with the ability to turn data into insight, action and measurable improvement.
- Ability to influence, challenge and align senior stakeholders across a matrix organisation, including in ambiguous or fast-paced environments.
- Impactful communication and storytelling skills, translating performance insights into clear executive recommendations.
How We Work
We believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations. On average, around 60% of your time will involve in-person collaboration.
What We Offer
An inclusive environment where your potential is limited only by your imagination. We encourage new ideas, support experimentation, and strive to create a workplace where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisher here.
We also offer a competitive benefits package and plenty of opportunities to stretch and grow your career. Scroll down below to find out more about our benefits.
Diversity & Inclusion
Our customers come from all walks of life - and so do we. We’re committed to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.
#LI-JK1
What we offer.
Opportunity to receive up to family level cover with AXA. Join within three months of starting or at annual renewal in April. (This benefit is subject to Benefit In Kind taxation).
Immediate eligibility through auto-enrolment. Contribute 8% to receive a max 14% from the Company.
25 days per annum plus bank holidays as stated in your contract (pro rated for part time colleagues).
20% discount at B&Q and Screwfix. Eligible after 3 months service.
Share ownership in a tax efficient way. Save between £10 to £150 per month. Join at any time once three months service is reached.
x4 Salary plus benefit equal to value of your Retirement Account (if an active member of KPS-MP) or x1 Salary if not active member.
Competitive bonus scheme that aligns to work level of role.
Save with the option to buy Kingfisher plc shares at the end of a 3 or 5 year period. Offered annually. Three months service is required at the annual invitation date, normally in October.
At Kingfisher, we are united by our 6 core behaviours
Constantly improving our customer experience
Acting with humanity and care
Be curious
Thriving on learning, thinking beyond the obvious
Be inclusive
Acting inclusively in diverse teams to achieve together
Be agile
Working with trust, pace and agility
Be accountable
Championing the plan to deliver results and growth
Our employees know us best. We wouldn’t be Kingfisher without them. So, we want to share what they think with you.
There are so many ways you can grow, learn, and develop here at Kingfisher. At whatever pace suits you.
Improving without instruments to help you learn is near impossible. That's why we make sure you have everything at your fingertips to find exactly what you need to keep growing.
With plans that ask you what you want to achieve and when you want to achieve them by, tracking progress and keeping development at the forefront of conversation is easy.
The scale of group functions within Kingfisher is huge. That means you have the chance to build different career paths within multiple areas of the organisation.
We aren't selfish here at Kingfisher. Whatever your level of experience, you'll work with colleagues who are always welcoming and ready to share their knowledge whenever you need it.
So your ambitions are high? Good thing we have opportunities to find experiences in line with more senior roles and responsibilities. Here, you can evolve your career, no matter your level.
We’re an innovative, international retailer on a journey to actively make a difference. Always striving to take that next step. You can be part of the difference. From bottom to top you can progress in a collaborative environment. So, why not Kingfisher?
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