Improvement and Change Lead

Kingfisher; Southampton; On-site; GBP 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work model

Travel between sites

Job summary

Kingfisher is evolving its technology function and seeks an Improvement and Change Lead to design, shape and embed improvement initiatives spanning technology teams. You will drive operating model change, plan mobilisation and measure benefits across organisational boundaries.

Based at the B&Q Head Office near Southampton, with 12 days per month in the office and travel between sites, you will build trusted relationships with leaders and stakeholders, apply agile and product-focused delivery

Qualifications

• Experience designing and delivering operating model change and improvement initiatives within large, complex environments.
• Strong knowledge of change management principles, methodologies and tools, with experience in process improvement.
• Experience of end-to-end delivery lifecycles and delivery methodologies including Agile and product-focused ways of working.
• Strong stakeholder engagement, communication and facilitation skills across a matrix organisation.
• Strong analytical and problem-solving skills, turning insight into practical solutions.

Responsibilities

• Lead the scoping, planning and mobilisation of high-impact operating model and process improvement initiatives across technology teams.
• Design and shape change activities that align with Kingfisher's strategy and technology operating model.
• Define value, track benefits realisation and measure impact to support continuous improvement.
• Build relationships with leaders and stakeholders, providing trusted advice throughout change programmes.
• Support adoption of change by communicating impacts, risks and opportunities.

Skills

Change management

Operating model

Agile delivery

Stakeholder engagement

Analytical thinking

Job description

Overview

We’reKingfisher, A team made up of over 74,000 passionate people who bring Kingfisher - and all our other brands: B&Q, Screwfix, Brico Depot, Castorama andKoctasto life. Guided by our purpose Better Homes. Better Lives. For Everyone. We believe a better world starts with better homes, and we work every day to make that a reality. Join us and help shape the future of home improvement.

Kingfisher is evolving the way it works to deliver better outcomes for our customers through operational agility, empowered teams and effective collaboration, and we have an exciting new opportunity for an Improvement and Change Lead to join us to help deliver this. You willdesign,shapeand embed improvement and change initiatives that will help our technology teams work more effectively and efficientlyacross organisational boundaries, creating sustainable impact through partnership and continuous improvement.

This roleis based out of our B&Q Head Office just outside Southampton, with an expectation of 12 days a month in the office and travel between sites asrequired.

What's the job?

• Lead the scoping, planning and mobilisation of high-impact operating model and process improvement initiatives across technology teams.

• Design and shape change activities that align with Kingfisher's strategy and technology operating model.

• Define value, track benefits realisation and measure the impact of improvement initiatives to support continuous improvement.

• Build strong relationships with leaders, implementation teams and key stakeholders, providing trusted advice and guidance throughout change programmes.

• Support business leads and stakeholders to successfully adopt change by helping them understand impacts, risks and opportunities.

• Equip teams with practical tools, insights and support, including workshops, readiness activities, communications and feedback mechanisms that enable successful adoption.

• Monitor progress, gather feedback and adapt approaches where needed to ensure change activity remains effective, compliant and focused on long-term outcomes.

What you'll bring

• Experience designing and delivering operating model change and improvement initiatives within large, complex environments.

• Strong knowledge of change management principles, methodologies and tools, together with experience of process improvement.

• Experience of end-to-end delivery lifecycles and a range of delivery methodologies, including Agile and product-focused ways of working.

• Strong stakeholder engagement, communication and facilitation skills, with the ability to build trusted relationships and influence across a matrix organisation.

• Strong analytical and problem-solving skills, with the ability to turn insight into practical, effective solutions in complex environments.

How We WorkWe believe in flexibility and balance. Our hybrid model blends home working for focus with time spent connecting and collaborating - whether in our offices or at offsite locations. On average, around 60% of your time will involve in-person collaboration.

What We OfferAn inclusive environment where your potential is limited only by your imagination. We encouragenew ideas, support experimentation, and strive to create a workplace where everyone can be their best self. Find out more about Diversity & Inclusion at Kingfisherhere.

Diversity & InclusionOur customers come from allwalks of life- and so do we.We'recommitted to ensuring all colleagues, future colleagues, and applicants are treated equally, regardless of age, gender, marital or civil partnership status, ethnicity, culture, religion, belief, political opinion, disability, gender identity, gender expression, or sexual orientation.